WordPress support and care

With hours of manual optimization work and premium plugins that we offer free of charge as part of our care plans, we get results fast enough to positively impact the sites we manage.

1. During the start of our cooperation, our team conducts an audit of your website, so we can create and implement a unique action plan for your site to significantly reduce loading times.
2. The optimization process takes about 7-14 days to make sure your site works properly because optimization is a procedure that interferes directly with the source code of your site. During the process, if our team thinks it can help your site, they will suggest additional solutions, such as better hosting (migration is free) or a suitable CDN. An expert will discuss the recommended actions with you.
3. We also make sure that your site runs fast all the time, because optimizing your site speed is one thing, but keeping your site loading fast in the long run is a real revolution.

We provide you with free access to WP Rocket and Smush Pro premium plugins, and this gives you professional site optimization and image compression on your website.

No problem! If you subscribe to a package with us, such as Secure, and over time your site requires more frequent and advanced care, you can let us know at any time and after you purchase a new subscription, we will change the package version starting next month.

If we see that your site has increased traffic or there are other mentions that recommend changing the package, we will let you know, but the final decision is always yours.

Emergency support service is needed when your website unexpectedly stops working. There may be errors in WordPress code, plugins or active theme. Websites are also constantly being hacked!

You may not know what caused the crash, so our care plan is crucial for your site.

We strive to be proactive instead of just reacting after an incident, so we can also take comprehensive care of the security and performance of your WordPress or WooCommerce site so that emergencies don’t happen at all.

However, if something does go wrong, our team takes emergencies very seriously, and we focus on communicating quickly, explaining the problem and how to fix it.

Since we are primarily concerned with providing constant care of the site, its proper functioning, as well as fast loading and professional security, we are not fond of making one-time changes. We know from experience that one-time changes are simply ineffective or, depending on the modification, require re-intervention after some time, which generates additional costs for you. Therefore, we will be happy to assist you in the care of your site and its further development as a technical partner.

Yes!

We can do all the programming and design work and manage the content and graphics on your site or add new blog posts.

We give you a set number of hours per month to use for all content and graphics management.

Programming/design services are billed on an hourly basis.

By all means! We support all WordPress-based ecommerce under the Performance package and above.

We give you freedom, believing that you will love working with us anyway, which is why we offer you a subscription that renews every month until canceled.

We do not charge clients any additional fee for preparing the site for service.

If you need support, our Application Portal is available to you 24/7. Due to the nature of the work, for the time being, telephone contact is only for administrative purposes (contract processing, billing, etc.).