Bug Fixes 

• Connector search queries failing with “already contained” error 

• Missing scrollbar on Call in Queue tab in Dialog Settings 

• Workflow event for call variable change not triggered on value reset 

• Collection queries not working on Address Books & Contacts Connector 

• Search in Address Books roster in Team gadget not working correctly with special characters 

• Customer journey returns records from wrong days when date-time filter is applied on participation start time 

End of Life Notices – The Time to Upgrade is Now 

Please be advised that End-of-Life Notices have been posted for: 

• Customers on any version below 8.2.x should contact 2Ring to upgrade to the latest release of 2Ring Gadgets for Cisco Finesse: 
  • 8.1.x: https://www.2ring.com/end-of-life-announcement-for-2ring-gadgets-for-cisco-finesse-8-1-x-releases/ 
  • 7.x-8.0.x:https://www.2ring.com/end-of-life-announcement-for-2ring-gadgets-for-cisco-finesse-7-x-8-0-x-releases/ 
  • 5.2.x-6.x: https://www.2ring.com/end-of-life-announcement-for-2ring-gadgets-for-cisco-finesse-v-5-2-x-5-3-x-and-6-x-releases/ 

• 2Ring Compact Agent – all versions, customers using 2Ring Compact Agent should switch to Cisco Finesse enhanced with 2Ring Gadgets for Cisco Finesse. 

• 2Ring Phone Services – all versions and editions, customers utilizing Phone Services in their contact centers should upgrade to the latest release of 2Ring Gadgets for Cisco Finesse to gain new address-book and speed-dial features that are available there. 
  

Have you Missed Previous Product Updates? 

• 8.2 Release Notes – added support for Cisco Finesse 15, and increased supported version of Kubernetes to 1.33 

• 8.1 Release Notes – added Webex integration, allowing user synchronization in “Address Books & Contacts” and displaying their presence in 2Ring Team Gadget. 

• 8.0 Release Notes – new suite of apps to manage contacts and speed dials including quick actions (to replace Phone Services Contact Center Edition) + Windows OS boxes are no longer needed for 2Ring Gadgets (Dashboards & Wallboards will still need Win OS VM(s) for the time being). 

• 7.0 Release Notes – improved call picking on UCCX, improved vpn-less support on UCCE, added toast alert to notify when agent gets logged out of Finesse, and it also enhanced UI flexibility of 2Ring Softphones for CRM integrations. 

• 6.3 Release Notes – added multiple notes to a single interaction (notes can be added even after an interaction has concluded), enhanced security model in skilling, and improved support for HA of Call Picking. 

• 6.2 Release Notes – added audit log for skilling, export of UCCX chat transcripts to PDF, team-based customer journey app, enabled use of button sets in 2Ring Toolbar Gadget (and in 2Ring Soft Phones),  and many more usability enhancements. 

• 6.1 Release Notes – support for Linux Red Hat, VPN Less Mode for UCCE 12.6, displaying presence information from Microsoft Teams, and enables reoccurring skilling changes on agent level. 

• 5.3 Release Notes – significantly enhancing 2Ring CTI Integrations with Microsoft Dynamics, Salesforce and Service Now 

• 5.2 Release Notes – added multiple 2Ring Skilling tools to Cisco Finesse 

• 5.1 Release Notes – introduced customer journey, a CRM independent storage of all customer interactions. 

Also check out updates on 2Ring Dashboards & Wallboards here: 

• 9.2 Release Notes – .Net 8 is designated as the runtime in all parts of the solution, Updated Azure Entra ID integration to support current MS schema, added support for Chromium 63 based devices, implemented various Security and bug fixes 

• 9.1 Release Notes – added support for upgrading from older releases, BU admin can impersonate specific users, audio and pdf file management, and a new Webex contact center centric layout theme. 

• 9.0 Release Notes – real time interactive sorting and filtering, linking segments to a different layout (drilldowns), personalized layouts, sliding interval periods in timeline charts, upload data using csv files, enhanced themes, and so much more. 

• Cisco Finesse Connector – a brand-new connector for customers with UCCX/UCCE/PCCE and Webex Contact Center Enterprise. Adding this connector enables almost instant updates to agent state (incl. time in state, reason code, pending states, and more). 

The post 2Ring Gadgets for Cisco Finesse v8.3 appeared first on 2Ring.

Sacramento, CA — January 23, 2026- 2Ring today announced a new integration with ServiceNow, empowering organizations to monitor key metrics and KPIs in real time through 2Ring Dashboards & Wallboards. This collaboration brings actionable insights and faster decision-making to ServiceNow customers, helping teams stay ahead of SLAs and improve operational efficiency.

As a ServiceNow Build Partner, 2Ring now offers a live dashboarding solution that analyzes and visualizes customer data, available in the ServiceNow Store.

2Ring Dashboards & Wallboards transform static reports into dynamic, interactive views. By consolidating critical metrics into a single interface, it eliminates data silos and manual reporting. With proactive alerting, teams can respond faster, reduce inefficiencies, and deliver measurable results such as:

• Lower service costs
• Faster resolution times
• Higher customer satisfaction
  

Unlike traditional reporting tools, 2Ring provides real-time visualizations tailored for ServiceNow, with a user-friendly interface and rapid deployment.

“By integrating 2Ring Dashboards & Wallboards with the ServiceNow AI Platform, we’re making it easier than ever for organizations to unlock the power of real-time, actionable insights. We’re excited about the opportunities this integration creates for our joint customers,” said Michal Grebac, Director of Strategic Sales & Marketing at 2Ring.

As a ServiceNow Build Partner, 2Ring develops and distributes applications, integrations, AI agents, and tailored configurations for the ServiceNow AI Platform. These solutions, available on the ServiceNow Store, enhance platform capabilities to meet B2B-specific needs.

About 2Ring

Since 2001, 2Ring has been innovating and delivering contact center add-on applications to organizations worldwide. Trusted by hundreds of customers globally and with an established presence in more than 60 countries, 2Ring delivers value-driven solutions focused on maximizing customer experience. This long-term commitment to quality and customer success is reflected in an NPS score above 93. Learn more at www.2Ring.com

ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.  

Follow 2Ring on social media: LinkedIn, X, Instagram, Threads, BlueSky

The post 2Ring launches integration with ServiceNow to deliver Real-Time insights and Proactive Alerting.. appeared first on 2Ring.

Sacramento and San Ramon, CA | September 4, 2025 — 2Ring is proud to announce an expansion of its partnership with Five9, a pioneer in the CX and cloud contact center space. Building on its role as a Five9 ISV partner since 2021, 2Ring has now entered into a new reseller agreement with Five9 and reached the Select ISV Partner status. This new step enables Five9 customers to directly subscribe to the 2RingDashboards & Wallboards SaaS offer through Five9. With this announcement, 2Ring further cements its reputation as a premier provider of real-time reporting and alerting analytics services, allowing Five9 customers to make 2Ring a critical component of their enterprise contact center operations.

2Ring Dashboards & Wallboards is a solution designed to provide Five9 contact center leaders, supervisors, and agents with real-time visibility into the performance of their call and contact centers. This powerful solution offers several key benefits, including:

• Access to real-time statistics/KPIs/metrics on large screens in contact centers, or on the go — accessible on desktops, tablets, and even mobile devices
• Unlimited number of customizable views tailored to executives, supervisors, and agents alike
• Customizable alerting and notification workflows that allow the end-user to always be in-the-know
• The ability for customers to integrate data from 3^rd party CRMs (e.g. Salesforce®, ServiceNow®) into their Dashboards & Wallboards layouts

“2Ring has been proud to partner with Five9 since 2021, and this new reseller agreement represents an important next step in our journey together,” said Tom McCain, President of Sales at 2Ring. “By bringing 2Ring Dashboards & Wallboards directly into the Five9 ecosystem, we’re making it easier than ever for organizations to unlock the power of real-time insights. We’re excited about the future success this expanded partnership will bring for our companies and customers.”

By making 2Ring Dashboards & Wallboards available as part of its product portfolio, Five9 is providing its customers with a proven, ready-to-deploy solution that complements the Five9 Intelligent CX Platform.

“Five9 values the strong relationship we’ve built with 2Ring over the years. By now offering 2Ring Dashboards & Wallboards as part of our portfolio, we’re giving customers access to a proven and capable real-time reporting and alerting solution that complements the Five9 platform”, said Amanda Miller, Director of ISV Partnerships at Five9. “This expansion of our partnership reflects our shared commitment to helping organizations deliver seamless and impactful CX.”

About Five9

Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI and our people, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here and it’s at the heart of every winning experience. For more information, visit https://www.five9.com/

Engage with us @Five9, LinkedIn, Facebook, Blog

About 2Ring

2Ring has been innovating and developing contact center add-on applications since 2001. With hundreds of satisfied customers in over 60 countries and an NPS score above 93, 2Ring always strives to deliver exceptional service and a value-driven solution portfolio to our clients with the goal of maximizing their CX. Visit www.2ring.com for more information.

Follow 2Ring on social media: LinkedIn, X, Instagram, Threads, BlueSky

The post Five9 Promotes 2Ring to the Prominent “Select ISV Partner” Level appeared first on 2Ring.

This Announcement is intended to assist Customers and authorized resellers with transitioning the Customer from the Affected Software Program Release to alternative 2Ring platforms and technology and to help the Customer understand how 2Ring can assist with such transition and any associated migration of your existing configuration and data.

Software Program: 2Ring Gadgets for Cisco Finesse (GA)

Affected Software Release: 8.1.x

Support and Maintenance End of Life:

Table 1 describes the end-of-life milestones, dates, and definitions for the Affected Software Program Releases.  Customers with active and paid Basic Support Coverage plan or a self-hosted 2Ring Product subscription (“Subscription”), as applicable, will continue to receive support from the 2Ring support team as specified below.

If support for any Affected Software Program Release is purchased after the End of Service Attachment Date, support will be available, in accordance with the Customer’s active and paid Basic Support Coverage plan or as part of a Subscription, as applicable, until no later than the End of Life Date, unless Customer upgrades their Software Program to a Supported Software Program Release.  A “Supported Software Program Release” means the most current Software Program release listed on the product page at www.2Ring.com, and all prior Software Program releases generally made available by 2Ring after the Affected Software Program Releases. 

Following the End of Service Attachment Date, provided that Customer has an active and paid Basic Support Coverage plan or Subscription, 2Ring will continue to provide Customer Major Releases and Minor Releases for the Affected Software Program Release according to the applicable support terms for a period ended no later than the End of Life Date.

Product Migration Options:

Customers are always encouraged to upgrade to the latest available releases – Gadgets for Cisco Finesse version 8.2 is available at the time when this Announcement is posted on www.2Ring.com. The most current Software Program release is always listed on the product page at www.2Ring.com/Gadgets. Service prices for Affected Software Program Releases are subject to change after the product End-of-Service Attachment Date.

Explanation of Terms Used in this Notice:

The terms used in this Notice that are capitalized but not defined above have the meanings set forth in: (a) if you have purchased a 2Ring Product license, the 2Ring End User License Agreement (Updated March 24, 2021) available at https://www.2ring.com/license-agreement/ and the related 2Ring Basic Support and Maintenance Policy (Updated March 31, 2021) available at https://www.2ring.com/2ring-support-terms/,  or (b) if you have purchased a 2Ring Product Subscription, the 2Ring Self-Hosted Subscription Agreement (Updated March 8, 2021) available at https://www.2ring.com/2ring-subscription-agreement/.

For More Information: To receive end-of-life/end-of-sale/end-of-maintenance information, subscribe to our RSS feed: www.2Ring.com/RSS

The post End-of-Life Announcement for 2Ring Gadgets for Cisco Finesse 8.1.x Releases appeared first on 2Ring.

There is. It’s called a URI handler, and although it’s nothing new in the world of IT, many users don’t know of its capabilities. That’s why we’re here to remind you how powerful this small feature can be, especially when used in 2Ring Dashboards & Wallboards (DW).

What Are URI Handlers?

Simply put, a URI handler is a mechanism that tells your device which app or service should open when you click a specific type of link, also known as a URI (Uniform Resource Identifier).

You’ve probably used them without realizing:

• Clicked a phone number on a website? That’s a tel: URI.
• Clicked an email address and opened your default email app? That’s a mailto: URI.
• Joined a Microsoft Teams or Webex meeting from a link? You guessed it. It’s a URI again (msteams: or webexteams:).
• Every website link you open (http: or https:) also uses a URI.

Why It Matters in Daily Business

URI handlers aren’t just for websites or emails. They can streamline everyday processes inside the software you already use. That’s why we’ve added URI support directly into 2Ring Dashboards & Wallboards.

From support to sales, marketing to IT, with the right URI handler in place, your teams can take action without switching tabs, opening new windows, or copying and pasting data.

How to Add a URI in 2Ring DW

It doesn’t matter what industry your contact center operates in, if there’s an action that can be simplified, a URI can help.

To set it up in your Dashboards & Wallboards layouts:

1. Go to your 2Ring DW admin interface.
2. Click Edit on the dashboard you want to update.
3. Select the column you want to make clickable.
4. Go to Appearance → Enable Hyperlink.
5. Enter the correct URI (e.g., mailto:, tel:, jira:, customapp://, etc.).

Done! Your DW users can now take instant action with one click.

Common Use Cases & Examples

URI handlers may be a small detail, but they unlock huge efficiency gains. If you’re already using 2Ring DW, this feature is ready for you without needing any additional software. Start using URI handlers today and let your dashboards do more than just display data. Let it act. Need help setting it up? Reach out — we’re here to make it easier. To view a full list of our contacts, click here.

The post Small Feature, Big Impact: Why You Should Start Using URI Handlers in Your Dashboards & Wallboards appeared first on 2Ring.

At the Babble CX Supercharge Event, Kevin Schlesing from 2Ring talked about how this worked at EverydayLoans in a discussion with Kris Hall from EverydayLoans and Melanie Mayfield from Babble.

Kevin Schleising (2Ring): Welcome, Kris. Could you start by telling us a bit about yourself and your role at EverydayLoans?

Kris Hall (EverydayLoans): Sure, Kevin. My name is Kris, and I manage the contact center for EverydayLoans. I’ve been with the company for seven years, and during that time, we’ve undergone significant transformations.

Kevin: Thanks. So, Kris, what was one of the main challenges you faced in your contact center?

Kris: I think we lacked the right technology to help us improve our service levels. When I started, we were using a basic PBX system and answering only about 50% of our calls, which was far from ideal customer service. So, we began looking for a new contact center platform.

Kevin: Can you walk us through your technology journey, from PBX to Five9?

Kris: We started with a pilot for dialer technology, but then COVID hit, and we had to migrate everyone from the PBX to our first contact center platform. When that platform reached its end of life, we had to go through another transition. With help from Melanie at Babble, we moved to Five9. With the new contact center platform & the integration with 2Ring, we now have the management information (MI) we need to identify areas for improvement. We’re able to operate more effectively across our branch-based business, and routing calls to available agents has been a game changer.

Kevin: From what you’ve told me in the past, it’s not an exaggeration to say that the migration to Five9 saved your business, is it?

Kris: Definitely, 100%.

Kevin: Beyond technology, what does the contact center mean to EverydayLoans in terms of customer service and processes?

Kris: The contact center platform allows us to flexibly move agents where they are needed and provides the MI to understand customer needs better. This has significantly improved our service quality.

Kevin: What made you choose Five9 and Babble as your partners?

Kris: We had many conversations with different vendors, but Babble stood out because Melanie already understood our business. Their approach was very organic, and we felt comfortable and confident with them.

Kevin: Melanie, why did Babble choose 2Ring, and how do 2Ring and Babble fit together in the CX world?

Melanie Mayfield (Babble): We found 2Ring to be the most flexible & adaptable solution that can integrate with any web-based CRM. It offers live alerts, customizable dashboards, and gamification, making it a true win-win for us. 2Ring are also so easy to deal with, so our partnership became a no-brainer.

Kevin: Kris, can you give us an overview of how 2Ring’s Dashboards & Wallboards has helped EverydayLoans?

Kris: Initially, we struggled to present data efficiently. 2Ring’s solution allowed us to design dashboards and share metrics across the business, even for remote workers. This real-time visibility has been invaluable.

Kevin: How is 2Ring’s solution used within your organization?

Kris: We use a mix of large-screen contact center views and smaller, dynamic ones for mobile devices. Everyone, from agents to supervisors, has access to the data they need. Also, the ability to send alerts to staff members who aren’t even working in the contact centre means we’re always on top of real-time performance.

Kevin: What’s next for EverydayLoans with 2Ring and Five9?

Kris: We have a strong relationship with 2Ring, and any issues are quickly resolved. For Five9, we’re looking to leverage AI to direct customers to the right specialists and integrate system-level data into our wallboards for better performance tracking.

Kevin: Thank you, Kris, for sharing your journey. It’s clear that real-time reporting and alerting have made a significant impact on EverydayLoans.

Kris: Thank you, Kevin. It’s been a pleasure working with 2Ring and Babble.

Real-time reporting and alerting have proven to be critical in the modern contact center environment. These technologies provide immediate visibility into operations, enabling swift responses to customer needs and optimizing processes. By adopting real-time reporting and alerting solutions, businesses can significantly improve their efficiency and customer satisfaction, ensuring they remain competitive in an ever-evolving landscape.

As demonstrated by EverydayLoans, the right technology and partnerships can lead to transformative results, making real-time reporting and alerting indispensable tools in the CX journey.

The post The Importance of Real-Time Reporting and Alerting in the CX Journey: An Interview with Kevin Schleising and Kris Hall appeared first on 2Ring.

Customers with a cloud-based contact center platform (WebexCC, Five9, Amazon Connect, CXone, Genesys Cloud, etc.) are encouraged to migrate to the 2Ring Cloud offer, more on that is available here, and our existing customers can request a free PoC by opening a support ticket here.

What’s New in DW 9.2.2? (Released March 20th, 2025)

• Bug fixes
  • Getting of values from external sources is not working
  • Bump up axios dependency to mitigate vulnerabilities.
  • Some properties are validated unnecessarily in editor
  • Opening edit mode may fail on some layouts

What’s New in DW 9.2.1? (Released January 21st, 2025)

• Layout caching mechanism keeps separate caches per layout. This boosts performance when building the cache and also makes caches live longer.
• New themes added
• Bug Fixes
  • An error is raised if a pie chart segment uses a shared Grid calculation
  • A previous upgrade may have swapped custom column components’ references. This is now fixed.
  • Sliding intervals do not work on timeline charts.

End of Life Notice for Older Dashboards & Wallboards Versions

Please be advised that End of Life notices have been posted for older versions of 2Ring Dashboards & Wallboards (v9.0.x – 9.1.x). The full press release can be accessed here.

Have You Missed Some of Our Previous Updates?

• 9.2 Release Notes – .Net 8 is designated as the runtime in all parts of the solution, Updated Azure Entra ID integration to support current MS schema, added support for Chromium 63 based devices, implemented various Security and bug fixes
• 9.1 Release Notes – support for upgrades to the 9.x major release was added, option to test how the dynamically filtered layout will appear for a specific user (impersonation feature), ability to dismiss error pop-up messages, significantly improved management of audio and PDF files, and more.
• 9.0 Release Notes – real time interactive sorting and filtering, linking segments to a different layout (drilldowns), personalized layouts, sliding interval periods in timeline charts, upload data using csv files, enhanced themes, and so much more.
• Cisco Finesse Connector – a brand new connector for customers with UCCX/UCCE/PCCE and Webex Contact Center Enterprise. Adding this connector enables almost instant updates to agent state (incl. time in state, reason code, pending states, and more).
• 8.8 (incl. 8.7) Release Notes – a new user role (message author), a native SQL Connector enabling connections to 3^rd party SQL data sources, lighter license enforcement rules, and more.
• 8.6 Release Notes – added talking heads (agent detail widgets), floor plans, unlimited number of thresholds (flexible value ranges), present values as images, personalized layouts – presenting different data to different users, and other usability enhancements.
• 8.5 Release Notes – added word cloud, a new messaging tool (incl. support for displaying temporary announcements/messages), multiline banners/tickers, new color picker, font settings, total rows, alternating row styles, and column presets.

What’s Next?

​There is a lot to look forward to, so stay tuned by connecting with us and signing up to our RSS channel, or by following us on social media – LinkedIn, Twitter, and Instagram.

The post 2Ring Dashboards & Wallboards v9.2.2 and 9.2.1 appeared first on 2Ring.

What’s New in GA 8.2?

•  Added support for dot notation in Entra ID connector
• Increased versions of key infrastructure dependencies
• Increased supported version of kubernetes to 1.33.0
• Added support for Cisco Finesse 15

Bug Fixes

• Fixed API requests in UCCX 12.6 that did not work on secondary Finesse node (Teams and Reason Codes)
• Team chat notification in Ticker was not working
• Fixed loading of Quick Action List when order of the list was missing
• Fixed MariaDB failover issues
• Refactored HA mechanism for improved failover
• Fixed Quick Action List in Dialog Gadget not working if primary MariaDB was down
• Fixed displaying agent states in Team Gadget (sometimes agents appeared disconnected due to CCX Chat state)
• Agent State app now displays correct dates for states spanning the change time period
• Fixed clearing of old dialogs in Dialog Gadget to maintain correct recent count
• Fixed sorting labels on config page for Team Gadget
• CUPS presence must be configured for other presence integrations to work
• Fixed backup/restore when sync.sh was run beforehand
• Fixed SQL connector returning fields with date type as null
• Fixed live update in opened apps when focusing profile in Team Gadget
• Tooltip for placeholders in Quick Action List app now includes global fields
• Fixed high CPU usage in CJ and Skilling pods when etcd is not working
• Fixed Softphone UI in all CRMs
• Fixed CallPicking app stopping after changing visible queues
• Fixed Agent Queue Skilling app showing changes of different agents in the currently opened agent
• Fixed CallPicking and Customer Journey apps when CTI observer sends queue id instead of queue name in events

End of Life Notices – The Time to Upgrade is Now

Please be advised that an End-of-Life Notices have been posted for:

• Older versions of 2Ring Gadgets for Cisco Finesse (v 5.2.x – 6.x), customer on any of these versions should contact 2Ring to upgrade to the latest release of 2Ring Gadgets for Cisco Finesse.
• 2Ring Compact Agent – all versions, customers using 2Ring Compact Agent should switch to Cisco Finesse enhanced with 2Ring Gadgets for Cisco Finesse.
• 2Ring Phone Services – all versions and editions, customers utilizing Phone Services in their contact centers should upgrade to the latest release of 2Ring Gadgets for Cisco Finesse to gain new address-book and speed-dial features that are available there.

Have you Missed Previous Product Updates?

• 8.1 Release Notes – Added Webex integration, allowing user synchronization in “Address Books & Contacts” and displaying their presence in 2Ring Team Gadget.
• 8.0 Release Notes – new suite of apps to manage contacts and speed dials including quick actions (to replace Phone Services Contact Center Edition) + Windows OS boxes are no longer needed for 2Ring Gadgets (Dashboards & Wallboards will still need Win OS VM(s) for the time being).
• 7.0 Release Notes – improved call picking on UCCX, improved vpn-less support on UCCE, added toast alert to notify when agent gets logged out of Finesse, and it also enhanced UI flexibility of 2Ring Softphones for CRM integrations.
• 6.3 Release Notes – added multiple notes to a single interaction (notes can be added even after an interaction has concluded), enhanced security model in skilling, and improved support for HA of Call Picking.
• 6.2 Release Notes – added audit log for skilling, export of UCCX chat transcripts to PDF, team-based customer journey app, enabled use of button sets in 2Ring Toolbar Gadget (and in 2Ring Soft Phones),  and many more usability enhancements.
• 6.1 Release Notes – support for Linux Red Hat, VPN Less Mode for UCCE 12.6, displaying presence information from Microsoft Teams, and enables reoccurring skilling changes on agent level.
• 5.3 Release Notes – significantly enhancing 2Ring CTI Integrations with Microsoft Dynamics, Salesforce and Service Now
• 5.2 Release Notes – added multiple 2Ring Skilling tools to Cisco Finesse
• 5.1 Release Notes – introduced customer journey, a CRM independent storage of all customer interactions.

Also check out updates on 2Ring Dashboards & Wallboards here:

• 9.2 Release Notes – .Net 8 is designated as the runtime in all parts of the solution, Updated Azure Entra ID integration to support current MS schema, added support for Chromium 63 based devices, implemented various Security and bug fixes
• 9.1 Release Notes – added support for upgrading from older releases, BU admin can impersonate specific users, audio and pdf file management, and a new Webex contact center centric layout theme.
• 9.0 Release Notes – real time interactive sorting and filtering, linking segments to a different layout (drilldowns), personalized layouts, sliding interval periods in timeline charts, upload data using csv files, enhanced themes, and so much more.
• Cisco Finesse Connector – a brand-new connector for customers with UCCX/UCCE/PCCE and Webex Contact Center Enterprise. Adding this connector enables almost instant updates to agent state (incl. time in state, reason code, pending states, and more).

What’s Next?

There is a lot to look forward to, so stay tuned by connecting with us and signing up to our RSS channel, or by following us on social media – LinkedIn, X, Threads, and Instagram.

Ready to Schedule a Demo?

2Ring Gadgets shine during a live demo, so schedule one now at 2Ring.com/Webex.

The post 2Ring Gadgets for Cisco Finesse v8.2 appeared first on 2Ring.

In the world of contact centers — no matter what platform or software you use — real-time alerting should be a critical part of your setup. Why? Here are 7 important reasons:

1. Immediate Issue Detection

To ensure you stay ahead of any potential problems, it’s essential to have proactive alerts in your contact center environment. These types of alerts are designed to detect and notify supervisors in the moment key metrics exceed defined thresholds — whether it’s rising abandonment rates, long wait times, or agent unavailability.

These real-time insight enables immediate action, helping to prevent service degradation, safeguard customer satisfaction, and protect your brand reputation and revenue.

2. Optimized Staffing Decisions

Real-time notifications about unexpected call volume spikes or agent shortages allow supervisors to adjust staffing on the fly.

These rapid adjustments for supervisors ensure smooth operations, keep queues manageable and create a healthier, more balanced workload for agents.

3. SLA Compliance Protection

Whether you are a marketing contact center or serve internal departments, meeting SLA commitments is essential.

Intelligent alerts highlight time sensitive interactions so teams can take targeted action. This helps uphold service agreements and reinforces trust with clients or internal stakeholders.

4. Agent Support Enablement

Supervisors receive alerts when agents are struggling with complex issues or when calls exceed normal durations.

This enables timely coaching and assistance, boosting agent confidence and ultimately also improving customer outcomes.

5. Performance Management

Supervisors and managers shouldn’t focus only on bottlenecks or issues.

Proactive alerts can highlight exceptional agent performance, enabling immediate positive reinforcement — critical in an industry with high attrition rates.

At the same time, performance issues can be addressed before they grow into larger problems.

6. Customer Experience Protection

Proactive alerts about potential breakpoints in the customer journey protect satisfaction and help prevent minor issues from escalating into major complaints.

Agents who feel supported are more confident, efficient and finally they are those who elevate customer experience.

7. Data-Driven Decision Making

Structured alerting patterns create valuable insights, helping leadership teams make smarter, evidence-based decisions about contact center operations and strategies.

At 2Ring, we understand how important it is to deliver the right data, in the right place, at the right time to empower smarter decisions and achieve better outcomes. That’s why real-time alerting is a powerful and fully integrated part of our Dashboards & Wallboards solution. Interested in learning more? Contact us today on and see how 2Ring can take real-time alerting to the next level in your contact center.

The post 7 Reasons Why Real-Time Alerting Is a Must-Have Feature for Contact Centers appeared first on 2Ring.

• Self-Hosted Subscriptions (affecting only migration pricing) and
• Cloud Subscriptions for Webex Contact Centers (requiring a transfer to a new SKU).

What changes is 2Ring making to its Cloud (2Ring-SaaS) Pricing?

The 2Ring Cloud offer for Webex Contact Centers now includes built-in discounts based on volume and multi-year commitments. There are two price levels based on the selected subscription term: up to 36 months, and 36 months or longer. There are three price levels based on seat volume:

• Up to 300 concurrent seats
• 301 to 2000 concurrent seats
• 2001 or more concurrent seats

Customers committing to at least 36 months automatically receive a price advantage. Pre-payment for the entire term is not required; the price advantage is built-in for long-term commitments (up to 60 months) with annual payments.

Customers near the breaking points (300 and 2000 seats) are advised to subscribe to 301+ or 2001+ seats, respectively, as the higher seat tier (and lower price tier) will apply to all seats in their subscription.

Table 1. 2Ring Cloud Subscription (2Ring-SaaS) Part Number Affected by This Announcement

All 2Ring Cloud customers renewing their 2Ring Cloud subscription will need to switch to new SKU as listed in Table 1 above.

What changes is 2Ring making to its Migration (CRD) Pricing?

Migration pricing was introduced to help existing 2Ring customers with perpetual licenses for 2Ring Dashboards & Wallboards or 2Ring Gadgets for Cisco Finesse transition to the subscription model (2Ring-SB, 2Ring-SaaS).

We believe that customers who invested in our perpetual licenses should be rewarded for their initial investment, even if it was made years ago. Customers migrating to subscriptions were encouraged to commit to a longer term, as the lower migration rate was “only available for the INITIAL subscription term … after which the subscription would need to be renewed at the current subscription rate.”

To accommodate organizations unable to make multi-year commitments, 2Ring is extending the availability of our migration SKUs. Existing self-hosting customers (2Ring-SB) with migration SKUs in place are not required to switch to standard pricing at the end of their current term. Note that the new migration pricing is closer to standard pricing SKUs, and further adjustments are expected to achieve parity with standard pricing in the future.

As a reminder, if a customer using migration pricing SKUs needs to increase their number of seats, these new seats must be ordered under standard pricing.

Are there any changes to 2Ring Self-Hosted Subscriptions?

Despite introducing our current standard pricing in late 2022, 2Ring will maintain these rates. However, migration pricing will be adjusted to align more closely with standard pricing.

Table 2. 2Ring-SB Part Number Affected by This Announcement

The price of a one-time activation fee is now reduced, so it is now easier than ever to add more man-hours to your support balances and get your 2Ring Gadgets for Cisco Finesse and Dashboards & Wallboards upgraded to the latest versions.

Table 3. 2Ring-1TF Part Number Affected by This Announcement

Questions?

For details on new price points, Cisco partners are encouraged to also visit Cisco S+ ordering guide (CCO Login required). As always, do not hesitate to contact your designated account or partner manager or contact us. Thank you for continued trust in 2Ring. We sincerely appreciate it.

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