Accessibility at Atlassian

Accessibility is core to our mission to unleash the potential of every team. We are building accessible products, investing in transparent reporting, and evolving how we work so that all customers can use Atlassian tools with confidence and thrive at work. We are committed to conforming to WCAG 2.2 AA.

Our approach

In FY26 and beyond, we are focusing on:

• Designing for accessibility from the start with stronger guardrails, design annotations, and an Atlassian Design System built with accessible components.
• Scaling engineering controls through accessibility tooling, linters, code scanners, and automated accessibility QA requests.
• Upleveling skills across Atlassian with mandatory accessibility training for employees in all roles.
• Partnering with our customers and community via our accessibility support portal, customer focus groups that include people with disabilities, and regular validation of our strategy.
• Verifying our progress independently with third‑party testing of new features and quarterly audits that produce accurate, verified VPAT/ACR documents.
• Holding ourselves accountable with clear targets—including a shared backlog and time‑bound SLOs (for example, 60 days for critical and 120 days for high‑severity issues).
• Reducing issues at the source by embedding “shift‑left” practices so new features ship accessible by default.
• Being transparent about where we stand, including a public backlog of our accessibility issues and updates on large‑scale remediation work (such as fixing 6,000+ critical and high‑severity issues in FY25, an 1100% year‑over‑year increase).

Recommended Technology

We test our software using a variety of screen readers and browsers. We've found the following combinations provide the most accessible experience:

• If you're using Windows, we recommend using NVDA with Firefox or JAWS with Chrome
• If you're using OSX, we recommend using VoiceOver with Safari.

Reporting Accessibility Issues

If you require accessibility support or have encountered a problem, please use the Accessibility Support Portal.

Accessibility Support Portal

The Accessibility Support Portal is the easiest way to:

• Get Accessibility Support
• Report Accessibility Bugs
• Suggest Accessibility Improvements
• Communicate your accessibility needs

If you are unable to access or use the Accessibility Support Portal please contact us via the following email address [email protected]

Once your submission has been received, it will be reviewed and we will respond to your request. 

Public Accessibility Backlogs

View our public dashboard of critical accessibility issues and their statuses.

For our backlog of known accessibility issues being tracked for remediation please visit https://jira.atlassian.com/issues/.