Closed Loop https://www.closedloop.com/ Closed Loop Thu, 07 Aug 2025 17:52:22 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 https://www.closedloop.com/wp-content/uploads/2020/10/CL-Icon-blu-150x150.png Closed Loop https://www.closedloop.com/ 32 32 You’re Ignoring 95% of Your Buyers. Here’s How to Fix That. https://www.closedloop.com/95-5-rule-b2b-brand-awareness/ Thu, 07 Aug 2025 17:46:31 +0000 https://www.closedloop.com/?p=20923 95% of your buyers aren’t ready to purchase today. If your strategy only targets the 5% in-market, you’re ignoring the majority of your buyers.. Here’s how to fix that with full-funnel planning.

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You’re Ignoring 95% of Your Buyers. Here’s How to Fix That.

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There’s a loud obsession in the marketing landscape today. Marketers love hand-raisers, form fills and MQLs. But here’s the reality:

95% of your potential buyers aren’t ready to purchase today.

That’s right. If your marketing strategy is focused on chasing the 5% that are, you’re gambling growth potential on a shrinking pool of demand.

All too often, brands over-index on last-click metrics. Performance dashboards show green, but the sales pipeline dries up six months later. Leads don’t equate to revenue. 

Marketing leaders today aren’t here to stop at MQLs or fill CRM databases with contacts. They’re here to orchestrate the pipeline, drive revenue and build sustainable growth. The old model of lead gen and demand gen is carving the path to revenue generation.

Competitors who build awareness today dominate Day-1 Lists tomorrow.

The 95-5 Rule: A Growth Risk Hiding in Plain Sight

The LinkedIn B2B Institute evangelizes the 95-5 Rule, stating that 95% of your buyers aren’t in-market right now and only 5% are actively ready to buy.

Harvard Business Review outlines serious risks some advertisers and marketers underestimate when the 95% flip in-market:

  • 80 to 90% of buyers already have a self-researched shortlist 
  • 90% of buyers choose a vendor from their Day-1 shortlist. 


TrustRadius also provides the data on the realities behind B2B shortlists:

  • 78% of buyers creating shortlists report selecting products they’ve known of before their research. 
  • 86% of enterprise buyers do the same.

Brands that focus heavily on handraisers are already invisible when customers are ready to purchase.

Ty Heath of LinkedIn B2B Institute put it best during our Making the Case for the Marketing Budget fireside chat:

“If you're not on their mind, you're not on the list.”
Ty Heath
Director, LinkedIn B2B Institute

Marketers no longer have the luxury of dreaming of being on a shortlist with five to seven other companies. Those lists have been shortened to three to five companies, and sometimes just one. 

In this age of shrinking consideration sets and faster decision cycles, brand building is how companies pre-sell their product before sales gets involved. Say goodbye to seeing brand as a discretionary line item on the marketing budget. It’s now strategic infrastructure.

Brand as a Pipeline Strategy

For B2B marketing and beyond:

 brand = risk mitigation.

And the psychology behind B2B consumer behavior is simple:

  • Big decisions are inherently risky.
  • Purchases and investments can have positive and negative potential.  
  • People, especially marketing leaders, don’t bet their careers on unknown companies.
  • Trust is built before the form-fill.


These factors above are why being on the Day 1 List is mission-critical for brands. 

Here are the business impacts of being on the short list:

  • Higher win rates: Being on the shortlist means you’re in the running to win the deals. Your likelihood is multiplied because you’ve already established credibility.
  • Shorter sales cycles: Brands experience less friction among the buying committee because of trust, shrinking the sales cycle.
  • Better conversion rates: Kicking off warm relationships with buyers before they raise their hand contributes to conversion efficiency. 
  • Improved customer lifetime value: Branding doesn’t stop at the purchase. Many studies show that positive brand reputation directly correlates with customer lifetime value. 
  • Lower CAC and more predictable pipeline: Brand familiarity and trust built over time help fill the pipeline, which makes customer acquisition more efficient.


Nisrin Makki, Senior Digital Advertising Manager at Closed Loop, sums up why traditional channel thinking fails today:

“95% of buyers on LinkedIn aren’t in-market, and no number of demo ads will change that. Paid media’s job is to make sure they remember you so when they ARE in-market, they come to you first.”
Ty Heath
Director, LinkedIn B2B Institute

This is why strong brands invest in video, thought leadership and storytelling on LinkedIn, not just conversion ads. 

Funnel Stage ≠ Channel

For years, marketers have grouped channels by the funnel stage. But channel-first marketing is outdated. After all, channels don’t live in the funnel. Buyers do, and they move quite frequently.

The buyer journey is no longer linear. Customers don’t necessarily see an ad on LinkedIn, then engage in a search and subsequently fill out a form or make a purchase. They bounce around between touchpoints and self-educate, engaging with different content on the same channels for various reasons. 

Treating channels like buckets begets serving the wrong creative to the wrong buyer state. Imagine serving a demo ad to an audience out of the market or an awareness ad to a prospect actively evaluating you. The wrong goals, message, and time. That’s a waste of money and the chaos of fragmented paid media strategies. 

Channels can serve multiple purposes depending on audience targeting, KPIs and creative messaging. 

Full-funnel planning isn’t about buckets but the right balance and media mix:

  • Leverage all channels to reach out-of-market buyers with relevant messaging so they can learn about your brand before they need you.
  • Use the same channels to engage the 5% with relevant offers and proof once they’re ready to buy.

How to Protect Long-Term Growth Without Starving Current Pipeline

Investing in future buyers doesn’t mean neglecting the pipeline today. Marketers must move beyond the false “brand or performance” debate and instead engage in full-funnel media planning.

Full-funnel media planning balances spend so brands can create tomorrow’s demand while capturing today’s. It’s about balance.

How to Implement a Full-Funnel Strategy

1. Understand your audience

Start with an audience analysis to better understand your customer and identify areas of opportunity to connect. The more brands know about the customer, the easier it is to find connection points.

Use tools like Resonate & SparkToro to understand:

  • Media consumption habits: Where do they spend their time?
  • Psychographics and behaviors: What motivates them to act?
  • Barriers and objections: Why wouldn’t they convert?

2. Build the buyer journey

It’s critical to understand how buyers move from awareness to being in-market. As such, brands should map journeys so they know when to inspire, educate and convert customers.

3. Align creative with the funnel stage’s goal

Creative needs to match intent across the funnel. When it doesn’t, media and creative work against business goals.

4. Determine media investment

When determining your media mix:

  • Consider business goals and competitive landscape
  • Leverage historical performance and benchmark data to set expectations
  • Allocate budget for brand-building, demand capture and test your strategy to set the right mix.
5. Measure what matters

Full-funnel measurement considers other touchpoints and moves away from last-click metrics when measuring pipeline performance.

  • Consider Media Mix Modeling (MMM) and incrementality testing to optimize budget allocation for better ROI.
  • Closed Loop proprietary data solution Forager visualizes the impact of investment across ad platforms, backend data and CRM—driving clarity to make revenue-backed decisions.

The Takeaway for Marketing Leaders

Giving competitors market share is never a good idea, but it’s always a brilliant idea to build sustainable, long-term growth.

Full-funnel paid media is where brand and demand meet. Pivot your paid media strategy today to create the demand your future pipeline depends on. 

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Revenue Generation: The New CMO Mandate https://www.closedloop.com/revenue-generation-the-new-cmo-mandate/ Thu, 07 Aug 2025 17:33:29 +0000 https://www.closedloop.com/?p=20916 Marketing leaders can no longer stop at MQLs. CMOs who align their teams around revenue, and run through the finish line, own the growth narrative, earn influence in the boardroom and build marketing engines that drive pipeline, not just leads.

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Revenue Generation: The New CMO Mandate

Image source: Closed Loop

The B2B landscape is shifting.

Metrics like MQLs, SQLs, demos, meetings booked and form-fills once dominated marketing dashboards. But today, they’re table stakes for business outcomes.

While these metrics still matter, they’re no longer the finish line. Leads, conversations and database growth aren’t enough for the C-suite. Revenue is the top agenda item in today’s competitive landscape. That’s why marketing leaders are working harder than ever to define measurement and align with sales.

So, what are they doing to show this alignment? They’re replacing vanity metrics with insightful dashboards to tie every dollar to growth. Early indicators are being connected to pipeline, closed-won and predictable growth. Most importantly, they’re building full-funnel paid media programs that bridge media, creative, and data around the numbers contributing to the bottom line.

And the pressure is on according to the following LinkedIn B2B statistics:

  • 78% of B2B CMOs say proving ROI has become a higher priority
  • 46% of marketers report justifying their budget to stakeholders monthly


Undeniably, marketing budgets are under intense pressure to show tangible results and future profitability.

The Harsh Reality: MQLs Don’t Buy Future State

Vanity metrics like MQLs don’t buy credibility for marketing strategy like in the past. They also don’t buy you influence or permanence. A marketing organization stopping at this point in the buyer journey is hurting itself and the brand it seeks to grow.

The Consequences of Vanity Metrics

CFO alignment

CFOs are not in the business to reward marketing activity. They’re hyper-focused on revenue generation. Not showing pipeline and business impact positions the marketing organization as a cost center, not a revenue generator. That, in turn, puts your efforts and budget in jeopardy at a macro and micro level. Today’s CMOs must be good stewards of the marketing budget. Sown seeds have to bear a harvest.

Sales friction

Hand-offs that don’t close to won deals dampen the marketing and sales relationship. Lack of strategic alignment with sales can foster tension. Sales has to be empowered alongside marketing. If not, the pointing game begins and advocates walk away from the business goal.

Market share loss

Sometimes, buyers self-educate and make decisions before marketing starts. A heavy MQL focus is short-term marketing by design, concentrating on the 5% of buyers who are in-market and ignoring the 95% who will drive tomorrow’s pipeline.

Andrea Denk, VP of Marketing & Growth at Closed Loop, sums up this disconnect:

“You can’t walk into your CFO’s office and say, ‘We brought in 10 qualified leads.’ The next question from your CFO will be, ‘Did they become clients?’ If you can’t answer that, you’ve missed the point.”
Andrea Denk
VP of Marketing & Growth, Closed Loop

Only optimizing for MQLs and other vanity metrics inherently focuses on the wrong outcome. It stops extremely short of the bigger picture. Brands that do so highlight marketing activity instead of business impact. They have to connect the dots and drive the growth.

The 3 Revenue Shifts CMOs Are Making

Shift 1: Transitioning to Revenue-driven KPIs

Leading brands are moving away from old playbooks that emphasize only leads and MQLs. Instead, they’re focusing on metrics directly correlating to business growth. Some of these KPIs include:

  • Revenue contribution
  • Pipeline velocity
  • LTV-to-CAC ratios
  • ROI on marketing investments


As Ty Heath from LinkedIn B2B institute explained during our
Making the Case for the Marketing Budget fireside chat—growth, profit and risk are the three drivers CFOs care about the most. Not speaking the language of your CFO puts your budget at risk.

Focusing optimization efforts on revenue-supporting KPIs instrumentally shifts how companies see marketing. By doing this, the mystique around marketing efforts is removed, and its stakeholder influence becomes unquestionable.

Shift 2: Removing Silos

The mindset shift around revenue isn’t just marketing’s KPIs. It’s a change in the level of ownership. While revenue has always been a company’s goal, marketing is now expected to have a clear, accountable role in delivering it. 

Yet, all too often, sales and marketing work in their own lane. Tension over who owns or drives leads and sales distracts players from the objective. Top marketers are driving cohesion instead by focusing on revenue goals with high-touch, symbiotic relationships that spread ownership across the board.  

For instance, leading brands are incorporating pipeline meetings with finance, sales and marketing all at the table. Reporting is transparent, agreed-upon and clarified. Campaign reviews also consider the sales experience and the business outcomes. 

Sales and marketing alignment is not a new nuance. But, there is undoubtedly a cultural shift. The “us vs. them” mentality is transforming into shared responsibility for revenue.

Shift 3: Obsessing over the buyer journey

The B2B buying process isn’t a pretty funnel like the visualizations. In fact, it’s more like a tornado. Buyers bounce between channels, self-educate and make decisions sometimes without even talking to sales. 

The LinkedIn B2B Institute reports that 95% of buyers are out-of-market at any given time, and only 5% are actually in-market. 

As a result, marketing leaders today are:

  • Investing in brand building, knowing that 86% of B2B buyers start with a Day-1 shortlist.
  • Mapping every touchpoint to create full-funnel, omni-channel experiences
  • Building creative and media campaigns supporting a self-guided journey across the funnel that can operate outside direct sales and marketing

Paid Media: From Cost Center to Growth Engine

By large, paid media is one of the best tools for the revenue shift but it requires data to be connected for a true understanding of revenue impact.

Amanda Evans, CEO of Closed Loop addressed the need for connection:

“Far too many companies are still operating blindly, with marketing attribution stopping at a lead or MQL level. For real change to happen, data needs to be connected all the way through to closed/won.”
Andrea Denk
CEO, Closed Loop

Paid media helps marketing leaders understand:

  • Where buyers are in their journey
  • What messaging and content resonate the most
  • Which touchpoints accelerate the sales pipeline


However, marketing intelligence without proper integration is wasted potential.

Paid media strategy only succeeds when embedded strategically across the buyer’s journey and aligned with top-line business goals. A disconnected media strategy doesn’t build a pipeline. It burns cash and torches CMO tenure. 

Budgets are too precious to stop at MQLs. Investment has to yield results tied to revenue.

The LinkedIn B2B Institute reports that 95% of buyers are out-of-market at any given time, and only 5% are actually in-market. 

As a result, marketing leaders today are:

  • Investing in brand building to be on the Day-1 buyer shortlist, which continues to dwindle, to establish brand equity
  • Mapping every touchpoint to create full-funnel, omnichannel experiences
  • Building creative and media campaigns supporting a self-guided journey across the funnel that can operate outside direct sales and marketing

Choosing Paid Media Partners That Drive Revenue

Making the full shift toward revenue generation requires expertise and serious intention. Marketing leaders need strategic partners who are proactive, problem-solvers and results-driven.

Here is what to look for in a good revenue-fluent paid media agency:

  • Revenue is top-of-mind: If your partner isn’t asking about what revenue goals your team is responsible for, that’s a major red flag. First contact should include this line of questioning.

  • Sales alignment: They should be curious about how sales and marketing work together at your organization and want to foster alignment. Strong agencies know sales and marketing work better together, not in silos.

  • Data obsession: Your partner should be data-driven and focused on predictable outcomes. They should also push to see dashboards and CRM data to connect reporting all the way to revenue. They should also have the tech stack to visualize customized dashboards and insights, not messy spreadsheets that cause confusion instead of clarity.

  • Strategic partnership: Effective paid media agencies don’t operate as order takers but as strategic partners. They’ll seek to challenge the status quo, anticipate opportunities and evolve with your priorities and goals. They should also be familiar with your industry, seek to understand your unique business and be motivated to help you innovate.

Closed Loop’s Revenue Generation Model

Our digital advertising experts embrace the marketing-revenue shift with the following framework:

  1. Full-funnel paid media
    We design innovative media strategies that build brand, fuel demand and drive revenue, bridging the divide.

  2. In-house, integrated creative
    We deliver high-quality creative aligned with every stage of the buyer journey to meet buyers where they are.

  3. Data insights that fuel ROI
    We drive outcomes with dashboards powered by Forager™ to help marketing leaders link media spend to pipeline and revenue.


In modern marketing, revenue keeps the lights on. Brands can no longer afford to stop at the sales handoff. CMOs have to align the team, set the course and own the revenue narrative from kickoff to the victory lap.

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Revenue Generation: The New CMO Mandate

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The post Revenue Generation: The New CMO Mandate appeared first on Closed Loop.

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Fragmented Paid Media Strategy Feels Like Progress, Until It Doesn’t https://www.closedloop.com/fragmented-paid-media-strategy-feels-like-progress-until-it-doesnt/ Wed, 23 Jul 2025 19:45:33 +0000 https://www.closedloop.com/?p=20883 Fragmented teams. Misaligned goals. Disconnected campaigns. It's costing more than performance. It's costing control. Now is the time to consolidate, align and reclaim your paid media strategy.

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Fragmented Paid Media Strategy Feels Like Progress, Until It Doesn’t

Image source: Unsplash+ / Mohamed Nohassi

In this post

Discover why fragmented media strategies fail what it takes to regain speed, clarity and performance.

Marketing leaders know the need to deliver impact fast, all too well. That’s why they often offload paid media strategy and channel management to external partners. 

Their reasoning? We need the expertise to execute things fast and effectively.

The rationale sounds good on paper, but that logic fails in today’s rapid-paced paid media world. Media fragmentation opposes agility and progress.

Brands don’t just lose time with a fragmented media strategy split between multiple agencies, internal teams and disconnected creative — clarity, performance and revenue go up in flames.

Clinically speaking, fragmentation isn’t a symptom of a weak paid media strategy. It’s the root cause, and it’s often masked in channel specialization.

However, what actually gets specialized is duplication, misalignment, and delay. As a result, campaigns plateau, budgets bleed and attribution never gets answered. The ghost of a full-funnel buyer experience never materializes.

Media channel fragmentation is why so many B2B brands today, despite significant budget, still struggle to create a cohesive buyer journey that actually converts.

“Paid media done in silos is operating under assumptions—not actual data—because you don’t have the whole picture.”​

The Illusion of Control: How Media Fragmentation Happens

Fragmentation usually starts with the best intentions.

A marketing leader brings in a specialist agency to run paid search and another to handle programmatic. Then, an internal team manages paid social. Creative either resides with a partner agency or a team of in-house designers. There might even be a separate vendor for ABM or CTV.

On paper, it looks like coverage.
In practice, it’s managing a traffic jam.

Each team or partner runs a different strategy, brief and set of KPIs. Different segments don’t communicate. Messaging loses its goal and ability to speak to your buyer based on where they are in the funnel. Reporting is inconsistent across the collective, and feedback loops don’t exist. The end result is a disjointed buyer experience and a paid media strategy that never feels like omnichannel, full-funnel harmony.

Plain and simple, campaign optimization suffers when you can’t see in one place how channels work together.

“You can’t treat a prospect like a channel. You can’t run a different strategy in every silo and expect it to drive a unified outcome.”

The Cost of Media Fragmentation

Let’s break it down:

  • Speed: Brands using multiple agencies experience slower turnarounds. Decision-making takes longer. There’s a meeting for every strategy pivot. Because decisions take place in silos first, reactions therefore lag.

  • Clarity: When performance data and reporting are spread across multiple vendors, marketing teams are left operating on instinct. Did that lead come from paid search? Or was it a display ad? Or was it both? Attribution isn’t clear until it’s too late to optimize.

  • Efficiency: Without visibility across the funnel, teams will over-serve the same target audience or underdeliver where it matters. That’s a waste of impressions and ad budget. Most importantly, the fragmentation causes fatigue across prospects with redundant and poorly-timed messaging.

  • Accountability: When there is no strategy governance, no one owns the outcome. And when performance dips, stalls or bad creative gets spotted, everyone’s pointing fingers.


And most critically:

  • Cohesion: A seamless full-funnel, omnichannel strategy works when it’s properly orchestrated and planned. If your creative is driving demo requests to a top-of-funnel audience, you’ve got a broken buyer journey that no one wants to participate in.

The Funnel Isn’t Linear. It’s a Tornado.

Today’s buyers don’t move linearly. They go back and forth between touchpoints, channels and content formats. They jump funnel stages, exit, re-enter and crossover devices and platforms.

Yet, many brands still treat paid media strategy like a direct handoff. It shouldn’t be one team running top-of-funnel, another owning mid-funnel and someone managing bottom-funnel.

That’s not a strategy. That’s fragmentation in motion.

“You can’t send someone a ‘Talk to Sales’ CTA when they’re still learning who you are. But that happens all the time when media and creative aren’t aligned.”

Media strategies require orchestration. If not, you’re likely throwing spaghetti at the wall, hoping it sticks. And that’s not a good plan when budgets are under a microscope.

The Shift to Media Strategy Consolidation

The shift away from fragmentation isn’t just a process change. It’s a mindset shift. Modern marketing embraces high-performance integration to navigate this complex media landscape.

Here’s what that orchestration looks like:

  • One partner owns the full-funnel paid media strategy
  • Creative and media work together from day one
  • Shared KPIs create central reporting and full visibility into performance
  • Internal and external teams are tied at the hip, not in parallel


Faster test-and-learn cycles are powered by insight and attribution and not half-baked assumptions

Final Word: Fragmentation Is a Paid Media Strategy Killer

Point blank, fragmented media doesn’t scale efforts. It slows and siloes, eroding the clarity to drive business outcomes. That’s a dagger to paid media dreams.

If your team is wasting time sitting in three separate agency Zoom calls every week, chasing insights across six dashboards or adjusting creative after the fact, your funnel isn’t just fractured. It’s costing revenue and performance.

Now is the time to consolidate, align and regain control of paid media strategy. Real impact doesn’t come from more teams or more noise. It comes from precision.

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Revenue Generation: The New CMO Mandate

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The post Fragmented Paid Media Strategy Feels Like Progress, Until It Doesn’t appeared first on Closed Loop.

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What the Evolution of AI Is Exposing in Paid Media https://www.closedloop.com/what-the-evolution-of-ai-is-exposing-in-paid-media/ Mon, 21 Jul 2025 20:55:44 +0000 https://www.closedloop.com/?p=20840 The evolution of AI has transformed more than tech stacks. It's exposing strategy gaps in paid media, creative and visibility. Here's what top experts are doing differently.

The post What the Evolution of AI Is Exposing in Paid Media appeared first on Closed Loop.

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What the Evolution of AI Is Exposing in Paid Media

Image Source: Unspash+ / Getty Images

In this post

Here’s why marketing leaders must shift from AI adoption to orchestration and fulfilling the demand that AI earns its keep.

AI adoption is no longer the challenge in the marketing world. The landscape has now arrived at the point of diminishing returns. More tools don’t equal more value.  As marketing leaders have standardized AI across tech stacks, media channels and creative workflows, the cracks have also started to appear: campaign fragmentation, over reactive teams and metrics that don’t support revenue.

The AI revolution isn’t about the latest or greatest tool anymore. It’s about what it’s amplifying for better or worse. Here’s what AI is exposing in paid media today, and how leading brands are closing the gap between performance and accountability.

TL;DR – AI Is Reshaping in Paid Media

  • AI is now an expected budget line item. And its performance is non-negotiable. Your CFO and stakeholders don’t necessarily care about the latest AI tool you’re leveraging for marketing efforts. Instead, they’re focused on the performance it’s driving. If AI tools are not eliminating waste, improving productivity, driving efficiency or supporting revenue, it‘s now a legitimate distraction toward larger business initiatives.

  • Most marketing and media teams are stuck in adoption mode. GenAI is still buzzing across the industry; consequently, marketing teams are using it with bullish enthusiasm but with considerable potential risk. Most organizations are not implementing shared KPIs, creative quality assurance, media integration or accountability. As a result, many are in a tech stack slump, feeding the potential for misalignment, missed opportunities and competitive setbacks.

  • AI is exposing the disconnection between creative and media. While creative assets are being produced faster than ever with the help of AI, so is the waste. Between soulless GenAI creative and lack of human oversight, only creative informed by real-time media signals can mitigate the risk.

  • Buyer discovery is now driven by GenAI, LLMs and platform summaries. From ChatGPT and Gemini to G2, including transitional search platforms now summarizing content,  AI has undeniably transformed the customer journey regarding how and where buyers discover solutions. They’re reaching decisions faster than ever, with fewer clicks. If your brand isn’t structured for GenAI and LLM visibility, you’re not ranking in today’s shrinking shortlist.

  • Broad match is revealing AI strategy readiness. No longer a simple keyword tactic, broad match is a predictive engine powered by AI. However, a lack of strategic human oversight can amplify not just reach but campaign fragmentation, disconnected conversion goals, and poor data input. 

Proving AI Drives Business Outcomes

In leading today’s marketing organization, AI has become a staple in the tech stack, especially across paid media.

However, there’s a growing demand to understand how technology, including AI, drives real business impact. Statistics show that marketing leadership is intensely focused on making AI earn its keep. 

According to G2’s 2025 Buyer Behavior Report:

  • 49.5% of enterprise buyers switched vendors last year for better AI functionality
  • 88% of power users are willing to pay a premium price tag for AI, but only if it drives value
Source: G2 2025 Buyer Behavior Report
Source: G2 2025 Buyer Behavior Report

AI is no longer a shiny object. Its functionality is expected, and like any marketing efforts, ROI determination is paramount. That means the marketing landscape is now beyond adoption metrics and turning to business-level KPIs, such as funnel velocity, revenue lift, operational efficiency and CAC reduction.

Without a strategy, AI investments can quickly become overhead instead of a business outcome driver. 

For instance, when creative and media teams run their experiments solely with AI, performance falls through the cracks. Brought-on AI tools quickly multiply, including their cost, instead of clear ROI. Costs can creep through overlapping subscriptions, duplicate efforts, fragmented data, premium upgrades and time spent.

Then, CMOs are called back to the C-suite to justify the budget against business outcomes. Decisive execution surrounding AI implementation is paramount. If not, it becomes an elusive cost and sometimes a liability.

AI deployment statistics:

  • Deploying generative AI models costs businesses on average $5 million to $20 million (Gartner)
  • 30% GenAI projects will be abandoned after proof of concept by 2025 (Gartner)
  • 74% of companies struggle to achieve and scale value with AI Adoption (Boston Consulting Group)

What this looks like in paid media:

  • Creative teams are scaling content with Gen AI, but skipping QA
  • Media teams are launching AI-managed campaigns without performance signals or quality data inputs
  • Automating workflows without insight ownership, leaving findings on the table


What’s at stake:
 

Disconnected AI tools without strategy, oversight and clarity mean a faster, more efficient mess.

Mishaps compound quickly in this tech-assisted world, putting brand credibility, performance and budget at risk. Don’t make AI a quicker way to fail.

AI Has Changed Buyer Discovery and Purchase Decisions

Search engines and sales teams’ output no longer dominate buyer discovery. In case you missed it, this process is now happening in AI frameworks and systems: LLM, review sites and AI content summaries across traditional search.

According to the G2 2025 Report:

  • Software review websites and AI search now rival or exceed Google for initial discovery.
  • Enterprise buyers see review content as more trustworthy than actual vendor websites


Now, more than ever, if your content isn’t structured for LLMs or indexed properly in GenAI tools like ChatGPT, Gemini or Perplexity, you’re not visible to buyers. Showing up in search results isn’t the prime objective anymore. It’s also about showing up in
answers to prompts.

For marketing leaders, this changes the playbook:

  • Traditional SEO no longer secures early-stage visibility
  • Ungated PDFs won’t get crawled
  • Blog content without schema or source links won’t get surfaced


Brands must build structured content ecosystems that include:

  • Schema-enabled landing pages to support structured snippets
  • Frequent evaluations of site strategies on platforms like G2 and Trustpilot, which are often sourced by LLMs
  • Internal linking processes with well-cited sources to ensure content is LLM-readable and discoverable


If you’re not visible in AI-generated summaries, it’s a lost opportunity to strengthen your likelihood of being in the consideration set.

Before you write off AI-powered discovery as just an SEO concern, you must understand it’s a visibility issue that directly impacts paid media performance. From brand searches to top-of-funnel searches, your paid media campaigns only work optimally if customers can discover you across the places they trust: GenAI platforms, review sites and AI-powered search results.

Leverage this checklist below to assess whether your content, creative, and media foundation are aligned with today’s evolving buyer and search discovery landscape. Use it to identify and close gaps quickly.

What AI-Powered Broad Match Is Exposing in Search Advertising

The rise of GenAI and AI-powered buyer discovery has transformed traditional search advertising. In fact, Google Marketing Live’s updates revealed how AI is driving keyword-less optimization. 

Once largely deemed ineffective for being too general, Google’s broad match has become a predictive engine fueled by real-time signals, behavioral intent and audience targeting. With the buyer discovery shift toward LLMs like ChatGPT, Gemini and Perplexity, many marketers are wondering:

Is Google Search still relevant today?

The answer is yes. Search isn’t dead. The strategy is evolving.

Broad match still plays a critical role in bottom-of-funnel capture, assisting brands in capturing high-intent customers.  If marketers aren’t properly managing AI inputs, broad match doesn’t just expand reach, it can expose these common blind spots:

  • Disconnected conversion goals
  • Missing first-party data signals
  • Poor negative keyword strategy
  • Fragmented campaigns
  • Creative misalignment


Broad match is the litmus test of AI readiness, not just targeting, in a post-keyword landscape. It indicates how well your brand can interpret, align and act on intent signals across fragmented buyer journeys and before your competitors win the zero-click, AI-generated  answer.

Marketing leaders aren’t ditching search just yet. They’re actually doubling down on high-intent keywords, better creative and AI optimized performance structures. 

Search is still very much the moment of truth where buyer intent meets decision. Broad match with the rise of AI just shows if you’re built to convert it. 

Marketing Teams Are Still in AI "Adoption Mode"

Closed Loop has seen the following too many times across multiple B2B brands:

  • Creative teams experiment with GenAI to scale variations, but skip QA
  • Teams use AI to summarize content, but those insights aren’t fed back into performance planning
  • Media teams automate bidding, but ignore data signals like offline conversions.


And what’s the common denominator? Teams are efficiently  “doing AI” in silos.

Here’s a framework that illustrates a paid media team’s AI posture in phases:

Right now, most brands are floating between adoption and alignment. And it’s understandable with the relative age of the AI era. This purgatory feels like progress, but lacks structure, accountability and direct business outcome alignment. 

"Using AI for campaign optimization is more than just hitting a switch. It takes a deep understanding of data and how AI performs to get optimal results."

Inside the Top Paid Media AI Strategies

At Closed Loop, we don’t chase AI trends or the gold rush. For years, we’ve been integrating AI where it earns its keep — multiplying strategic effort, improving media performance and creating capacity.

Here’s what mature paid media teams are doing with AI:

1. Forecasting before spending

Instead of reallocating budget reactively, our paid media experts use predictive modeling to simulate outcomes across funnel stages and business units before launch.

2. Implementing creative to scale without sacrificing control

We use GenAI tools like Firefly, Canva, Adobe and Claude to draft scripts, generate visual enhancements and build modular creative packages.

But that output never goes live without:

  • QA checkpoints
  • Funnel-stage alignment
  • Creative insights tied to media signals

3. Real-time optimization

We monitor campaign performance in real-time and use AI to adjust:

  • Budget by funnel performance
  • Creative by audience engagement
  • Campaign structure based on signal strength


Iteration at this granular level helps our partners stay agile without losing sight of long-term performance goals.

Curious about our AI tech stack? Check it out below:

With our proprietary data solution Forager, Closed Loop also connects creative, media and performance signals in real-time, ensuring AI-powered insights from tools and platforms are actionable and driving business outcomes. Forager enables us to monitor creative impact at the asset level, correlate performance trends across campaigns and align media investments with funnel progression.

The Takeaway: AI Isn’t a Strategy. It’s a Multiplier.

It’s not about adding another shiny AI tool in today’s marketing landscape. You need strategic orchestration that drives AI investment.

AI can drive efficiency and business outcomes. However, it’s only achievable if brands and marketing leaders integrate it within the proper processes and systems it needs to thrive. AI efficiency calls for alignment across teams, media and creative and clear KPIs.

The real test of AI isn’t what it creates or optimizes. It’s what it returns to the bottom line.

What’s Next for Marketing Leaders After AI Adoption

  1. Audit your AI tech stack by output, not usage
    Think about which tools are driving and delivering measurable impact to your business. Which tools are nice but don’t have much of a business effect? Remember, adoption is expected in this climate. It’s time to be obsessed with attribution and C-suite-ready results.

  2. Structure your funnel for buyer discovery today
    It’s time to update your content and site architecture for LLM visibility. You’re already falling behind in this competitive market if you’re not appearing in the GenAI search.

  3. Align your marketing teams under shared KPIs
    AI’s full potential is achieved when media, creative, and data work toward the same metrics tied to direct business outcomes. Remember, marketing is moving beyond vanity metrics.

  4. Don’t let the strategy slip with your automation
    AI is here to eliminate inefficiencies, not human instincts. More productivity and speed are gifts to marketing leaders. But they only provide real value with strategy and good intentions.

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The post What the Evolution of AI Is Exposing in Paid Media appeared first on Closed Loop.

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6 Signs Closed Loop Is the Right Fit For You https://www.closedloop.com/6-signs-closed-loop-is-the-right-fit-for-you/ Fri, 11 Jul 2025 01:42:36 +0000 https://www.closedloop.com/?p=20735 Marketing leaders need more than ad management. They need strategic allies. If your agency feels like a miss, not a multiplier, these six signs will tell you why and what to look for in the right partner.

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6 Signs Closed Loop Is the Right Fit For You

TL;DR - 6 Signs Your Paid Media Agency Isn’t A Good Fit

Leaders who desire a strategic paid media agency partnership aren’t looking for box-checkers. They’re pursuing an ally who thinks critically, responds fast and moves the needle without micromanagement or hand-holding. Does this sound like you?

Here are six signs Closed Loop might be a good fit for you:

  • You’re done being offloaded to junior-level ad managers and ready for experts who feel in-house
  • Media and creative teams feel misaligned and so does performance
  • “Test and learn” sounds good, but you’re still being served the same playbook
  • Just when your agency team gets up to speed, there’s turnover
  • AI isn’t amplifying clarity and efficiency, but bad strategy at scale

1. You Need Strategic Operators, Not Task Runners

Too often, agencies jump to execute but not to lead. Partners who wait for direction rather than lead offenses may work for simple marketing organizations. Still, today’s CMOs, who operate like the Chief Growth Orchestrator in a fast-paced B2B or SaaS landscape, need advocates who can move decisively and drive strategic lift. Tactical support is now the bare minimum.

At Closed Loop, our senior-led teams align directly to your business goals, act on strategy, move with insight and adapt in real time. The right partner doesn’t just drive efficiency; they multiply impact and unlock potential.

What this looks like:

  • Strategic roadmaps aligned to top priorities and business outcomes
  • Cross-platform expertise for full-funnel execution
  • Low team turnover and churn
  • Senior experts with 10+ years of industry experience 


What’s at stake:


Without strategic partners who lead, marketing leaders are left steering the ship solo. That means managing decision-making that your agency should own, and watching opportunities drift away, lost in the undertow of your bandwidth.

2. You Need Predictable Outcomes, Not More Reports

Most agencies deliver data. Few deliver clarity. In high-stakes business, CMOs don’t need more data. Instead, they need actionable insight that builds trust, aligns CFO leadership and protects marketing investment. When reporting raises more questions rather than answers, marketing loses its seat at the table.

At Closed Loop, we built our proprietary data solution, Forager, to answer the questions that move the business forward. 

Are we pacing to goal? What’s underperforming and why? What’s working well worth scaling? Where’s the next big opportunity? 

Our customized dashboards go beyond surface metrics to power layered attribution, predictive modeling and goal-based reporting designed for dynamic B2B and SaaS growth environments.

What this looks like:

  • A clear, connected performance view across ad platforms, backend systems, and outcomes
  • Predictive analytics that surface trends and guide investment decisions
  • Machine learning-powered audience insights for continual campaign optimization
  • Custom reporting aligned with goals, making performance easy to communicate across the organization


What’s at stake:

When reporting lacks interpretation, CMOs are forced to bridge the gap. Credibility suffers, budget confidence erodes, timelines slip and momentum stalls.

3. You’re Done With Media & Creative Disconnect

Performance pays the price when media and creative don’t speak the same language. Assets are built slowly and without context, and media plans are forced to adapt around them. The result? Rework, friction and missed opportunities. And don’t forget the budget.

At Closed Loop, we designed our creative production team inside the media engine, on purpose. Strategy, video production and creative iteration live in one integrated workflow, built to move fast and drive results for the speed of today’s media appetite. 

What this looks like:

  • In-house creative and video production tailored to audience, platform and performance goals
  • Modular creative built for the entire funnel, with iteration baked in from the start
  • Accelerated timelines, stronger testing and real-time creative feedback loops


Explore our full-scale video production capabilities

What’s at stake:

When creative and media are misaligned, even strong media strategies underdeliver. Engagement drops, budgets get wasted and campaigns fall flat before they scale.

4. You’re Not Here for a One-Size-Fits-All Strategy

If your current agency feels like it’s running a generic strategy, you’re probably not off base. Too many rely on recycled strategies that ignore nuances that drive results: CRM visibility, data maturity, budget constraints, customer journey complexity, external factors and internal challenges.

At Closed Loop, we steer clear of canned strategies because no brand is alike. We build custom solutions that fit your business. From channel planning to testing frameworks, every move maps to your goals, data and GTM structure.

If we’re not the right fit? We’ll say it, and point you to someone who is. And if you’re doing everything possibly right, we’ll let you know you’re killing it without us. Strategy isn’t about solution selling, it’s serving the desired outcome.

What this looks like:

  • Planning and budget modeling tailored to your market, goals and maturity stage
  • CRM-integrated strategies with attribution built across the full funnel
  • Recalibration and scenario planning tied directly to business priorities 


Learn more about our paid media services »

What’s at stake:

Canned strategies undeniably slow momentum. Chasing a generic playbook instead of executing what your business needs now accelerates the industry benchmark, not yours.

5. You Don’t Want to Switch Agencies Again Next Year

Every agency reset costs more than budget. Time, eroded trust and credibility are on the line. If you’re evaluating partners again because the last one couldn’t scale, communicate or keep up, you’re not alone in experiencing poor agency fit. 

At Closed Loop, client tenure averages 4 years. We’re often re-hired when marketing leaders move to new roles. In fact, most of our business comes from referrals or returning clients. With low internal turnover and consistent leadership, we deliver long-term momentum, not the constant onboarding that feels like perpetual ramp-up.

What this looks like:

  • 5+ year average employee tenure = consistent ownership of your account
  • Embedded Slack threads, weekly updates and proactive outreach
  • Relationships built on results, not retention tactics


Explore our case studies »

What’s at stake:

Churn isn’t merely starting over. It’s the cardinal sin of marketing leadership — fractured influence that leads to lost progress, internal frustration and skepticism that marketing can move fast and perform.

"This is probably the first digital agency I’ve ever worked with that consistently provides strong strategic guidance as well as execution, and hasn’t bait and switched me from the sales process to my actual account team.”
Jessica Gilmartin
CMO

6. You Want AI That Actually Works

Every agency reset costs more than budget. Time, eroded trust and credibility are on the line. If you’re evaluating partners again because the last one couldn’t scale, communicate or keep up, you’re not alone in experiencing poor agency fit. 

At Closed Loop, client tenure averages 4 years. We’re often re-hired when marketing leaders move to new roles. In fact, most of our business comes from referrals or returning clients. With low internal turnover and consistent leadership, we deliver long-term momentum, not the constant onboarding that feels like perpetual ramp-up.

What this looks like:

  • 5+ year average employee tenure = consistent ownership of your account
  • Embedded Slack threads, weekly updates and proactive outreach
  • Relationships built on results, not retention tactics

Explore our case studies »

What’s at stake:

Churn isn’t merely starting over. It’s the cardinal sin of marketing leadership  — fractured influence that leads to lost progress, internal frustration and skepticism that marketing can move fast and perform.

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The post 6 Signs Closed Loop Is the Right Fit For You appeared first on Closed Loop.

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The Paid Media Hiring Gut Check: What Today’s CMOs Need to Know https://www.closedloop.com/the-paid-media-hiring-gut-check-what-todays-cmos-need-to-know/ Tue, 01 Jul 2025 14:11:48 +0000 https://www.closedloop.com/?p=20545 Not sure if your paid media team is built to scale—or stuck in last year’s playbook? Use this paid media hiring guide to quickly evaluate your inherited agency, freelancers or internal team to make the right call for your goals.

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The Paid Media Hiring Gut Check: What Today’s CMOs Need to Know

In this post

Learn how to quickly assess your inherited paid media team and make the right call under pressure.

The marketing landscape isn’t for the faint of heart. Every week, there’s a new AI tool, a privacy update and so much noise to break through. If you’re a marketing leader today, “fighting fires” is an understatement. 

Your current paid media program may also be exposing the stress fractures in your marketing strategy, stoking the flames. CMOs, VPs of Growth and marketing leaders today face flat budgets, low consumer attention, slow creative production, rising CAC and private equity pressure to deliver more revenue without more resources. 

And if you’re stepping into a new organization, this is likely your reality:

You didn’t pick your team or your current paid media partner. You’re not starting from ground zero. But one thing is for sure: you will be judged by results. 

The pressure cooker is teeming, but here’s how to sort what’s working and what’s quietly dragging your paid media down fast.

“CMOs don’t inherit blank slates.
They inherit misalignment—and the pressure to fix it fast.”
Amanda Evans
CEO, Closed Loop

Evaluating Your Inherited Team (Without Burning It Down)

Before considering bringing in your go-to partners, evaluate what you’ve got. Here’s what to assess in your current paid media partner:

  • Goal Alignment: Are internal + external teams executing against your KPIs, or are they stuck in the previous regime’s mindset?

  • Strategic Agility: Can they pivot based on board pressure, not just platform updates?

  • Proactivity: Are they bringing insights or just executing tasks?

  • Continuity: Do they understand your business deeply, or are you constantly re-educating them?

In-House vs Freelancer vs Agency:

Whether to rebuild your current team, replace an agency or bring in someone new requires a thoughtful pause. Take the time to ask the questions that help you get clarity quickly.

Questions to consider:

  • What performance or velocity am I not seeing, but should be?
  • Is my current team aligned with the goals I’ve committed to the board?
  • Would I rehire this partner if I had to restart this program from scratch?
  • Do I have redundancy, or am I exposed if one person leaves?
  • Are we locked into old playbooks or evolving with new pressure?
  • Can this partner help me make the case for the budget to the CFO?
When to Hire In-House (Real Talk Edition)

You’re a marketing leader who wants control and speed.

In-house works best if you:

  • Have a budget to support multiple hires per function
  • Aren’t planning on cross-channel efforts anytime soon
  • Can afford lengthy onboarding and ramp-up time
  • Can quickly replace a senior role if they should leave in 14 months (the average time they stay in-house)
When Freelancers Work (And When They Don’t)

A good freelancer can crush a project. A great one is rare, and already booked three months out.

Freelancers are best when:

  • You need one-off execution on a known task
  • You’ve already built the strategy
  • You don’t need rapid pivots or reporting continuity
  • Budget is low
  • Scope is limited to one or two channels
When to Bring in an Agency

You need momentum. Expertise. Strategy and scale. And ideally, fewer decks and more action.

Skilled agencies can:

  • Help CMOs pressure-test the plan before the board meeting
  • Deliver diverse channel coverage and creative integration without headcount
  • Add senior-level thinking without internal churn risk

Spending under $50K/month on one channel? Freelancers might work. Spending $100K+ and want to grow? You need more than duct tape.

What a Skilled Agency Looks Like

A skilled agency isn’t a vendor. It’s a performance engine, strategy partner and change translator all in one.

Today, the bar is higher. You need a team that can move fast, think deeply and deliver across every layer of your funnel without lag or learning curves.

Here’s what that looks like:

  • Strategic operators, not task runners: They don’t wait for direction. They bring proactive solutions aligned to your boardroom goals.

  • Creative + Media + Data under one roof: No handoffs. No disconnects. Just end-to-end execution that actually converts.

  • Cross-channel strength, not silos: From PMax to programmatic to YouTube—one team that flexes wherever growth lives.

  • Senior talent only: No bait-and-switch. No junior account managers. Just operators who’ve done this before are ready to push your thinking.

  • Embedded like your team, but built for speed: Slack threads. Weekly recaps. Executive visibility. You don’t need to manage them. You just need to plug them in.

  • In the conversation, not on the sidelines: They’re shaping what comes next, not playing catch-up with what’s already happened.

The best agencies aren’t asking for your trust. They’re earning it every sprint, every slide and every result.

What You Can Do This Week

Audit your agency:
Ask them when they adopted the latest best practices and tools, and how often they evaluate them. Look for proof, not buzzwords.

Gut-check your inherited media plan:
Are your current campaigns aligned to your KPIs or last year’s goals? Ask for a reset.

Map your gaps:
Do you have redundancy across key roles? Can your current team handle cross-channel? Can they pivot tomorrow if needed?

Reality-check internal bias:
Just because you’ve worked with an agency before doesn’t mean they’re still the best choice. Has their talent, stack and POV evolved with the times?

Set a 30-day visibility goal:
Ensure everyone (in-house, freelancer, agency) is aligned on your quarterly objectives and the board’s expectations.

Make the Right Decision

There is no one-size-fits-all approach to building or hiring the right paid media team. But there is the right choice for your current pressure and desired future state.

In any instance, start with an internal gut check. Evaluate your current team’s capabilities. Then, choose what provides you with long-term wins so you can join your leadership meetings with confident results, not excuses.

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The post The Paid Media Hiring Gut Check: What Today’s CMOs Need to Know appeared first on Closed Loop.

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Google Marketing Live 2025: 4 Trends Advertisers Must Know https://www.closedloop.com/google-marketing-live-2025-what-advertisers-should-know/ Tue, 17 Jun 2025 18:30:01 +0000 https://www.closedloop.com/?p=20503 Google is doubling down on AI-first advertising strategies in 2025. Here are the four trends from Google Marketing Live that advertisers must act on.

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Google Marketing Live 2025: 4 Trends Advertisers Must Know

Image source

Google Marketing Live best exemplifies what’s important to Google, and if it’s significant to Google, then it’s significant to advertisers. As usual, Google Marketing Live 2025 did not disappoint. Among the numerous updates announced, four themes that shape Google’s priorities stood out.

But it’s more than that. AI predicts why users search and generates results that meet these demands across all Google properties. It’s similar to how Netflix or YouTube recommends what you should watch next. Considering hundreds of signals, AI creates a personalized experience. Advertiser inputs aren’t the final outputs, but are signals that generate the most relevant ad.

Last year, Google marketed Performance Max and Search campaigns as the power pair. Used together, this “power pair” would show responsive ads across all of Google’s inventory. This year, the “power pack” is promoted as the way to leverage next-gen AI-powered solutions. Advertisers should run Performance Max and Demand Gen campaigns alongside the newly created AI Max for Search campaigns.

AI Is at the Center of Product Creation

In the early 2010s, mobile websites were not the common feature we take for granted today. As the smartphone movement grew, companies prioritizing the mobile experience found success. They adapted to the evolving landscape by providing customers with the needed experiences. The same holds for AI.

Many features that managers once controlled can now be handled by AI, including:

  • Keyword research
  • Content, image, and video creation
  • Smart bidding


But it’s more than that. AI predicts why users search and generates results that meet these demands across all Google properties. It’s similar to how Netflix or YouTube recommends what you should watch next. Considering hundreds of signals, AI creates a personalized experience. Advertiser inputs aren’t the final outputs, but are signals that generate the most relevant ad.

Last year, Google marketed Performance Max and Search campaigns as the power pair. Used together, this “power pair” would show responsive ads across all of Google’s inventory. This year, the “power pack” is promoted as the way to leverage next-gen AI-powered solutions. Advertisers should run Performance Max and Demand Gen campaigns alongside the newly created AI Max for Search campaigns.

In recent years, the significance of keywords has been deemphasized. Match types hold little importance, and Google has recommended broad match as the best way to utilize more user signals. AI Max exclusively employs broad match keywords, while Performance Max and Demand Gen do not utilize keywords at all. That’s why first-party data is vital for AI to make informed decisions. It’s more important to inform Google about your ideal customer profile rather than what keywords they are searching for. Keywordless targeting also places greater emphasis on excellent user experiences.

AI Overviews and AI Mode Elevate Content’s Role

It has long been known that ads would appear in AI Overviews. Although it was primarily in beta for the past year, ads in AI Overviews will become more common moving forward. Likewise, AI Mode resembles the search results page but generates all listings from AI, including both paid and organic listings. Google describes AI Mode as an “end-to-end AI Search experience.” As we transition away from keywords and Google utilizes site content to generate both paid and organic search results, refining website architecture and content is increasingly important. In fact, Google has stated that advertisers who are already using Performance Max and broad match Search campaigns will be eligible to have ads appear in AI Overviews and AI Mode.

The power pack of campaigns employs customized content and asset creation features that draw from advertiser websites. In addition to keywordless or broad match keyword targeting, AI in these campaigns can dynamically update ad creatives and final URLs. For example, an advertiser may submit a headline of “Small Business Phone Service,” leading to a final URL showing phone services for businesses with fewer than twenty-five people. If Google believes the user will convert better with different parameters, it could change the headline to “Business Class Phone Service” and direct the user to a price comparison page.

Dynamic Search Ads (DSA) and Performance Max campaigns have always utilized organic functionality to display customized paid ads, but these AI formats are more comprehensive and prominent. Google effectively uses audience signals to present the right ad with relevant content.

Create Partnerships in YouTube

While YouTube is a powerful platform, it isn’t often seen as a solution for creators and advertisers to showcase brands, at least not alongside social platforms like TikTok, Instagram, and Meta. Though many YouTube video campaign targeting options exist, advertisers struggle to showcase their products more organically. This is where the newly established Creator Partnerships hub comes into play.

Advertisers can request to link to a creator’s video that mentions their brand. For example, if a creator’s video discusses an Oracle solution, Oracle can request to use this video in their campaigns. The advertiser also gets to view the audience data and metrics. The video can now be utilized with various YouTube campaign types, including Demand Gen, Performance Max, and App campaigns. This new format is officially called Partnership Ads.

Content created by influencers feels more authentic. Partnership Ads resemble consumers who read reviews before deciding to buy. A brand can proclaim loudly how fantastic its products are, but shoppers are more likely to trust their peers. A content creator endorsing the brand will connect better with consumers.

Agentic Solutions for Account Management

Google provides an AI-powered chat agent designed to assist in writing ads. While it can be useful for generating assets, its capabilities are limited. It does not address common questions that advertisers face or proactively pinpoint areas of concern. Having an account assistant enables advertisers to concentrate on strategy and tackle these issues as they arise.

New agentic solutions are coming for Google Ads, Google Analytics, and a Chrome-based agent called Marketing Advisor. The value comes from the in-depth questions advertisers can pose, such as: 

  • Why have conversions decreased in campaign A over the last two weeks?  
  • What assets show the highest and lowest conversion rates?  
  • What additional themes should be included in the account?


Automated rules and scripts have always assisted with these tasks, but they lack the back-and-forth that AI provides. A script can inform you that spending increased by 100% daily, but it can’t explain why. Agentic solutions help bridge the gap. Account managers will always need to ensure the AI is accurate, but it aids in pinpointing issues more quickly.

Final Thoughts

Google Ads is no longer just a “paid search” platform driven by user intent. AI and user signals now dictate the ad experience. Keywords don’t hold the same weight they once did. Organic content through websites and videos plays a significant role in achieving success on the platform. AI won’t replace account managers, but it gets smarter every day. Advertisers need to utilize AI to complement their efforts and stay on the cutting edge for clients.

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The post Google Marketing Live 2025: 4 Trends Advertisers Must Know appeared first on Closed Loop.

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Closed Loop and Clover Win 3 Telly Awards for ‘Behind the Business’ Spot https://www.closedloop.com/closed-loop-and-clover-win-3-telly-awards-for-behind-the-business-spot/ Mon, 02 Jun 2025 15:43:22 +0000 https://www.closedloop.com/?p=20436 Closed Loop and Clover earned three Silver Telly Awards for the “Behind the Business” campaign, celebrating standout creative across CTV and digital.

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Closed Loop and Clover Win 3 Telly Awards for ‘Behind the Business’ Spot

2025 Telly Awards

Image source: Closed Loop

Roseville, CA — Combining storytelling, strategy and scroll-stopping creative is our bread and butter at Closed Loop. When Clover came to us and said “We need to show the chaos of running a small business,” we said, “No problem.”

This understanding of the client’s wants, the audience’s challenges, and the solution Clover provides birthed three 30-second ads in a campaign dubbed “Behind the Business,” which ran across targeted CTV and online placements.

These ads captured the hustle and bustle of business ownership, so much so that the series won three Silver Telly Awards in Branding, Promotional and B2B categories. 

The Telly Awards honors excellence in video and television across all screens and is judged by leaders from across video platforms, television, streaming networks and production companies. Winners were chosen from a pool of over 13,000 entries across the globe. This is Closed Loop’s third time winning the award, with previous awards for Clover “Kitchen” and Clover “Shoe”

“Behind the Business” Production Credits:

Creative Director

Jeremy Olson, Closed Loop

Director & Executive Producer

Sherri Ogden, Closed Loop

Director of Photography/Cinematographer

Joe Baran, Closed Loop

Art Director & Motion Graphics

Amanda Meyer, Closed Loop

 

View the official listing here.

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Guess Less, Know More: How Offline Conversion Tracking Boosts Qualified Leads https://www.closedloop.com/guess-less-know-more-how-offline-conversion-tracking-boosts-qualified-leads/ Mon, 31 Mar 2025 18:07:21 +0000 https://www.closedloop.com/?p=19978 Running campaigns without Offline Conversion Tracking is like fishing blind—uncertain and inefficient. Learn how OCT connects CRM data to ad platforms, helping CMOs optimize for real business impact, from quality leads to closed deals.

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Guess Less, Know More: How Offline Conversion Tracking Boosts Qualified Leads

Image source

Deep sea fishing is no easy task. Without quality data or forehand knowledge, the odds of reeling in something of value aren’t in your favor. No one enjoys casting blindly and hoping for the best. That’s what running campaigns without Offline Conversion Tracking (OCT) feels like: uncertain, inefficient and costly.

In marketing, hope isn’t a solid strategy, especially when budgets are constantly scrutinized. 

While campaigns focusing only on lead generation can meet lead goals, they may fail to deliver on broader business objectives, such as generating qualified leads, closing deals and building a sustainable pipeline. Without clarity on how many leads convert into paying customers, valuable insights slip through the cracks.

OCT changes the game and provides that clarity. It connects CRM data to ad platforms, letting you track and optimize for what really matters: qualified leads, opportunities and conversions that drive ROI. OCT also helps CMOs and stakeholders make decisions based on data, not guesswork.

How Offline Conversion Tracking works

Offline Conversion Tracking is where brands and advertisers sync offline sales data, like qualified leads, closed deals and revenue, from their CRM or sales system back into ad platforms. When implemented, it creates a feedback loop so platforms like Google Ads and more can optimize toward what’s driving performance.

Here’s a quick breakdown of how it works:

  1. A user clicks on your ad and completes a lead form (i.e., requests a demo or signs up). Typically, hidden fields within the lead form capture Google-specific parameters (like GCLID) when the user clicks the ad, allowing the website to know the lead originated from Google.

  2. That lead enters your CRM (like Salesforce or HubSpot).

  3. As your sales team qualifies or closes that lead, key events like “Sales Qualified Lead” or “Closed Won” are tracked.

  4. These events are then pushed back into the ad platform (e.g., Google Ads) via manual uploads or automated integrations.

  5. The ad platform now has this valuable data, allowing you to optimize your campaigns towards meaningful business goals and see precisely which campaigns, keywords, or audiences drive high-quality conversions—not just leads or form fills.

CMOs: Why OCT Matters

One of the biggest misconceptions about OCT is that it’s only useful for tracking lead volume. In reality, it’s a game-changing tool for optimizing lead quality and improving campaign performance. OCT allows you to optimize for conversions that will contribute to your business’s bottom line.

For CMOs, the stakes have never been higher. Budgets are scrutinized, and every dollar must prove its worth. OCT empowers marketing leaders to:

  • Align marketing and sales teams: By tracking qualified leads and closed deals, OCT creates a shared vision of success that everyone can get behind.
  • Focus on deeper funnel events: High-value opportunities and conversions are prioritized, not just surface-level metrics.
  • Demonstrate ROI: Prove accountability and impact to stakeholders, earning trust and the buy-in to unlock and scale growth opportunities.

OCT is more than just a reporting tool. It’s a performance engine that your media team should rally around. It helps your brand make smarter, faster decisions based on what’s working at every funnel stage.

How Offline Conversion Tracking works

Internal challenges

1. Aligning marketing and sales teams

Marketing and sales alignment is often elusive, with each team working toward different definitions of success. OCT can bridge this gap by syncing CRM data with campaign performance, creating a shared understanding of what campaigns, keywords, audiences, and copy drive conversions.

2.  Proving marketing’s value

CMOs face mounting pressure to demonstrate ROI. By linking campaigns to deeper funnel metrics, OCT provides tangible evidence of marketing’s impact on revenue. Having clear insight and data into campaign performance will help leaders be confident in sharing and driving success.

External challenges

1. Scaling efficiently

Traditional optimization methods often focus on volume over value, leading to wasted ad spend. In this current economic climate, that’s an undesirable outcome for any leader. OCT shifts the focus to high-value actions like qualified leads and closed deals, empowering sustainable scaling.

2. Navigating data attribution

Customer journeys are complex and vary by brand, industry, and demographic. While businesses use a variety of attribution models, Google Ads, with its data-driven approach combined with Offline Conversion Tracking (OCT), provides a clear picture. This powerful duo helps marketing leaders understand which Google Ads campaigns and keywords truly drive events further down the sales funnel.

How to Implement Offline Conversion Tracking

The misconception that OCT is complex or resource-intensive holds many marketers back. In reality, there are straightforward ways to get started:

Google Ads Conversion Import

If you’re using tools like Salesforce or HubSpot, Google Ads’ Conversion Import feature makes it easy to sync offline conversions with your campaigns. 

Automated imports

Platforms like Zapier can automate data imports from your CRM to your ad platforms, saving time and reducing manual errors.

Manual uploads

For smaller operations or unique data needs, you can upload conversion data manually using tools like Google Sheets.

Pro Tip: Start with a manageable setup and scale as you grow comfortable with OCT. It’s better to track some data than none at all.

Driving Offline Conversion Tracking Success

Implementing OCT requires thoughtful planning. Here are some critical considerations:

Conversion window

Consider the time it takes for leads to convert offline. Conversions need to happen within 90 days. For optimal campaign performance, strive for conversions that occur within this time frame and have enough volume.

Conversion volume

Ensure you have enough data to drive meaningful insights. Aim for at least 30 conversions in 30 days to help platforms optimize effectively. This will also guide you in selecting the best lead stage for optimization. Sometimes, the last step of the funnel doesn’t have enough volume, so optimizing campaigns for the next stage up is necessary.

Prioritize high-value conversions

Not all conversions are equal.  Prioritize high-intent actions, such as product demos, by assigning them higher values than lower-intent actions, such as free trials. Use dynamic conversion values to prioritize leads based on their potential impact on revenue. With conversion values, you can setup target return on ad spend (tROAS) bidding to hit efficiency goals.

A Real-World Example: Scaling Quality Leads with OCT

Imagine this: a client hesitant to scale paid search efforts due to concerns about increasing costs and a lack of visibility into lead quality. They wanted growth but felt stuck optimizing for volume over value.

The Strategy: The client implemented Offline Conversion Tracking (OCT) to focus on qualified leads instead of raw lead volume. Paired with broad match keywords, this approach allowed them to scale campaigns while maintaining efficiency.

The Results:

  • 25% increase in paid search investment, driven by confidence in optimized campaigns.
  • 55% more new leads captured through broader targeting.
  • 33% increase in quality leads (QLs), proving the value of OCT in refining campaign focus.
  • 6% improvement in cost per quality lead (CPL), enhancing ROI across the board.
  • 45% more Evaluators progressing down the funnel, turning leads into viable opportunities.


Key Takeaways:
This case study underscores the power of OCT when combined with strategic optimizations like broad match. Businesses can overcome scaling barriers by tracking and prioritizing qualified leads and drive meaningful growth.

However, it’s essential to balance expectations: while OCT and broad match boosted quality leads, they didn’t address disqualified leads or improve lead-to-QL conversion rates. Still, the improved cost efficiency allowed the client to achieve sustainable growth.

The Future of Data-Driven Marketing

The promise of OCT isn’t just better data—it’s better decisions. As we look ahead, the role of OCT will only grow, becoming an essential tool in every CMO’s toolkit. Its ability to provide clarity, drive accountability, and improve ROI positions it as a game-changer in the evolving marketing landscape.

If there’s one lesson we’ve learned, it’s this: guessing less means knowing more. And knowing more means achieving more.

Let’s move forward confidently, armed with the data we need to turn potential into performance.

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The post Guess Less, Know More: How Offline Conversion Tracking Boosts Qualified Leads appeared first on Closed Loop.

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Scale Your Video Production or Sink https://www.closedloop.com/scale-your-video-production-or-sink/ Tue, 11 Mar 2025 17:52:58 +0000 https://www.closedloop.com/?p=19672 The B2B landscape is relentless, and mediocre video production won’t cut it. Learn why scaling high-quality video production is essential to drive ROI, stand out, and stay competitive in today’s paid media game.

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Scale Your Video Production or Sink

Let’s keep it straight to the facts. Today’s uber-competitive B2B media landscape is insatiable. High-quality video production for B2B marketing isn’t just a nice-to-have for your paid media strategy—it’s now a matter of survival. Yet, many B2B brands are still fumbling. Bland, uninspired B2B video content saturates the current landscape, making it all one sea of sameness.

With user-generated video content on the rise and video marketing literally on demand, brands can no longer skate by with static ads or low-budget video production strategies. We’re past video being the future—it’s now, and if you aren’t scaling video production, you’re already behind.

Stop putting video on the back burner

The data is the proof in the pudding. Global video ad spend is set to exceed $191.4 B in 2024. Consumers are undeniably demanding it, with over 82% of internet traffic being video. Brands that aren’t embracing high-quality video are failing to adapt. It isn’t an option anymore; it’s the cost of entry for the big leagues.

The problem isn’t awareness, of course. Marketing leaders and institutions have been hailing and evangelizing video marketing for B2B for the last few years. The issue with adoption is the lack of execution. Too many marketing leaders deprioritize video production or think they can wing it with DIY tools and cookie-cutter templates. Spoiler alert: Canva isn’t cutting it, nor is sitting idly on video. That’s how you blend in, not break through.

Why your video strategy is broken

Video implementation in B2B campaigns is a sore spot for many brands. Budget constraints, asset gaps, and lack of resources are typically the culprits behind brands not leveraging video marketing for paid media. While these problems aren’t new, they’re getting exacerbated as the demand for diverse, high-quality creative assets continues to grow. Here’s the reality check:

  • Budget excuses are a junior move: Yes, video production for paid media can be expensive. But cutting corners on creative can cost brands more in lost ROI and missed opportunities—especially when your competitors are already investing in B2B video strategies. High-quality video drives a whopping 50% ROI in campaigns. Not leveraging video isn’t strategic—it’s short-sighted.

  • You’re slacking on creative assets: If you’re not investing in scalable video production, you’re probably reusing the same assets across platforms—and that’s a big no-no in this digital-first age. Modern campaigns thrive on diverse creative assets tailored by platform, format, and audience. Without a video production strategy, you’re starving your campaigns of the fuel they need to drive real performance.

  • AI and automation have left you in the dust: Machine learning is optimizing ad delivery, but it’s useless without fresh, compelling video content. Feeding automation with subpar creative is like putting cheap gas in a Corvette—it won’t go far or fast.

The Solution: Scale video or Sink

At Closed Loop, our creative production and paid media experts didn’t wait around for brands to figure this out. We developed the Diamond Method to scale B2B video production effectively. It’s not magic; it’s strategy. From a single video production, we generate over 100 assets designed to dominate every platform, ad format and funnel stage.

Our methodology isn’t just theory—it’s been battle-tested. Clover, a point-of-sale platform, outperformed a market leader with five times their budget using the Diamond Method. Our “On the Road” campaign took a 30-second video spot and turned it into over 100 high-quality video assets, driving a 252% increase in Facebook click-through rates and over 21.5 million impressions.

That’s what prioritizing video and scaling video production looks like.

Stop settling for mediocre creative

Your biggest competitor isn’t the market leader—it’s your own hesitation to not demand better by embracing video marketing for B2B. AI tools and DIY shortcuts have created a flood of boring, uninspired ads. Consumers aren’t fooled. In fact, 87% of consumers say video quality impacts their trust in a brand. Think about that: bad creative doesn’t just get ignored—it actively damages your reputation.

Trust, sales and market share are not to be left on the chopping block. Mediocre content screams to your audience that you don’t care enough to stand out. High-quality video production is the only way to break through the noise. The brands doubling down on creative video strategies are commanding attention and driving results.

The Takeaway: No More Excuses

Video marketing for B2B isn’t just another tactic—it’s the engine driving your entire strategy. The brands leading today understand that. They invest in quality, scale strategically and approach creative with the seriousness it deserves. And they don’t apologize for it.

The debate about investing in video is over. This isn’t a space for the timid. Stop overthinking it. Raise the bar, take ownership, and deliver video content that drives ROI—or step aside for a brand that will.

The future doesn’t wait for those who hesitate. Scale B2B video production the right way at Closed Loop.

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The post Scale Your Video Production or Sink appeared first on Closed Loop.

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