Hotel Management System

Cloudbeds is a masterfully unified hotel management software (HMS) designed to streamline operations, enhance guest experiences, and maximize revenue. This seamless hotel tech ecosystem includes:

Operations

Hotel Property Management System (PMS): Reshape your day-to-day front desk operations with a growth-focused, radically intuitive, and incredibly flexible hotel PMS built for what’s next.

Secure Payment Processing: Improve guest satisfaction with seamless payment methods – from mobile wallets to credit cards – while you enjoy fewer chargebacks, faster payouts, and more hours back in your week. PCI DSS Level 1 security-certified, PSD2 and SCA compliant, and supporting 3D Secure authentication.

Marketplace: Cloudbeds connects with 400+ integration partners, so you can customize your setup without compromising simplicity, including IOT and mobile devices. Whether you prefer an all-in-one tech stack or best-of-breed, Cloudbeds has your back.

Open API: Build beyond limits. With the Cloudbeds API, your developers can connect, customize, and build the exact platform you need to grow. If you can dream it, your team can build it here.

Distribution

Booking Engine: Fewer steps. More bookings. Deliver a branded, embedded experience that keeps guests on your hotel website with Cloudbeds Booking Engine: a smooth, mobile-first flow designed to maximize direct bookings and improve user experience across the entire guest journey.

Channel Manager: Cloudbeds Channel Manager lets you sell across distribution channels with total control — with zero extra commission, no overbookings, and fewer manual updates.

Guest Experience

AI-powered chatbot: Add your own AI-powered chatbot to your website, or use it via WhatsApp or SMS, to respond faster to guest questions and inquiries, convert these into online bookings while improving the customer experience.

Unified guest messaging inbox: Manage SMS, email, WhatsApp, Booking.com, Expedia, Airbnb and more in a single view. However your guests reach out — from smartphones to mobile apps — you’re ready to respond instantly.

Guest portal: Let guests browse and buy your services — from late check-outs to champagne on arrival — whenever it’s most convenient for them supporting customer satisfaction.

Digital check-in: Digital registration lets guests check in before they even set foot on your property — ID, documents, signatures, all synced directly to your reservations management system.

Kiosk: Help guests avoid lines and allow your staff to provide personalized, mobile check-ins by transforming your lobby into a modern hotel self-service check-in/check-out station.

Tickets and tasks: When your team is in sync, your guests feel it. All your team chats, tasks, tickets, and inspections in one place, so daily operations run smoothly for staff and guests.

Revenue Marketing

Digital Marketing: Reach the right guests, drive them to your site, and turn every click into revenue with Cloudbeds Digital Marketing. It’s a direct booking strategy that puts you back in command.

• Metasearch: 94% of travelers use metasearch to compare hotel rates. Subscribe, create, fund, and manage your metasearch campaign with a simple and effective dashboard in just a few clicks.
• PMax: Attract new guests across the entire Google ecosystem — Search, YouTube, Maps, and more — with AI-powered advertising that does the hard work for you.
• Retargeting: Travelers engage with an average of 33 touchpoints before booking a trip. Leave none behind by retargeting guests who intended to book but didn’t get around it.

Reputation Management: Hotels with higher ratings can charge more, and with centralized insights and faster response times, you can turn guest sentiment into real pricing power.

Websites: Your website is your hotel’s first impression. Make it count with stunning, conversion-optimized Cloudbeds Websites powered by hospitality expertise and AI — and built to drive direct bookings and revenue from day one.

Guest Marketing CRM: Cloudbeds Guest Marketing CRM helps you know your guests and keep them coming back — with smart email campaigns, guest profiles, and more profitability from every stay.

Revenue Intelligence: Move faster and smarter than ever before. Cloudbeds Revenue Intelligence is powered by the only causal AI built exclusively for hospitality, turning market guesswork into your most confident, profitable actions.

Cloudbeds is used by over 26,000 properties in 150 countries. These include independent hotels, independent hotel chains, hostels, resorts, motels, serviced apartments, campsites, and more. Here are some of our case studies to show you what customer success looks like across different property types:

Boutique hotel – see how Cloudbeds helps Tella Thera build a 5-star sustainable sanctuary in Western Crete

Multi-property — see how Cloudbeds helps HP Hospitality drive up direct booking revenue across its properties.

Hybrid — see how Cloudbeds helps Charlie with its tech-powered, guest-first approach to hybrid hospitality.

Hostel — See how Cloudbeds and its powerful API help One Hostel boost revenue and their guest experience.

Alternative — see how Cloudbeds helps Yugo optimize pricing and group occupancy across their unique spaces.

Hotel group — see how Cloudbeds helps J Collection Hotels drive operational efficiency and better guest engagement across their hotels.

Cloudbeds’ hospitality tech stack provides a range of tools and integrations designed to help lodging businesses maximize their revenue:

Cloudbeds Revenue Intelligence:

• Powered by Signals AI, Revenue Intelligence analyzes billions of data points to understand the unique drivers of hotel demand and see what others can’t. The result? 90-day forecasts with up to 95% accuracy that drive a 18% revenue lift. Track market shift, metrics, and real-time updates to unlock smarter decision-making.

Revenue Management System (RMS) Integrations:

• Cloudbeds integrates with the hospitality industry’s leading RMS software providers. Thanks to sophisticated algorithms and machine learning, these systems analyze factors like demand trends, historical data, competitor pricing, and more to recommend data-driven price adjustments and automate rate management.

Direct Booking Engine:

• Cloudbeds’ booking engine encourages direct bookings, which can reduce reliance on OTAs and save on commission fees.

Optimized Distribution:

• Cloudbeds’ channel manager helps properties with real-time inventory management across multiple online travel agencies (OTAs), wholesalers, travel agents, the GDS, bed bunks and more booking channels.

Digital Marketing:

Reach the right guests, drive them to your site, and turn every click into revenue with Cloudbeds Digital Marketing. It’s a direct booking strategy that puts you back in command.

Cloudbeds offers a robust Marketplace with numerous cloud-based integrations, allowing you to connect our platform with existing systems such as POS (point-of-sale), central reservation systems (CRS), customer relationship management (CRM), restaurant management apps, payment gateways, invoicing solutions, event management, digital check-in, kiosks and more guest service apps.

Cloudbeds’ open API also enables developers to build custom modules and functionality tailored to your unique hotel operations.