VoiceBase https://www.voicebase.com AI-Powered Voice Analytics Wed, 27 Oct 2021 19:49:30 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.1 https://www.voicebase.com/wp-content/uploads/2020/01/voicebase-square-logo-faviconlargercanvas.png VoiceBase https://www.voicebase.com 32 32 VoiceBase Acquired by LivePerson https://www.voicebase.com/voicebase-acquired-by-liveperson/ Wed, 27 Oct 2021 19:23:58 +0000 https://www.voicebase.com/?p=30181 NEW YORK, Oct. 27, 2021 /PRNewswire/ -- LivePerson, Inc. (Nasdaq: LPSN), a global leader in Conversational AI, today announced two major strategic acquisitions: VoiceBase, a leader in real-time speech recognition and conversational analytics; and Tenfold, the world's most advanced customer engagement platform for integrating communication systems with leading CRM and support services.

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]]> HOW TO IMPROVE CALL CENTER OPERATIONS WITH AI: A CASE STUDY https://www.voicebase.com/how-to-improve-call-center-operations-with-ai-a-case-study/ Mon, 21 Jun 2021 16:07:48 +0000 https://www.voicebase.com/?p=30128 Learn how AI-Powered Voice Analytics increases sales conversions, lowers AHT, and improves agent training and operations methodology.

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]]> Voice of the Customer Analytics https://www.voicebase.com/marketing-leaders-guide-to-customer-intelligence/ Thu, 15 Apr 2021 14:15:33 +0000 https://www.voicebase.com/?p=30010 Customer-centric data
is the key to improving
customer experience,
brand management, and
revenue.

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]]> What Is Sentiment Scoring? https://www.voicebase.com/what-is-sentiment-scoring/ Thu, 18 Mar 2021 12:29:30 +0000 https://www.voicebase.com/?p=29918 How do customers really feel about your company? Approximately 90% of customers rely on the quality of customer service they receive when deciding whether or not to keep working with a business. A bad experience with a customer service representative can cause a customer to switch to a competitor. Monitoring how your customers feel allows you to […]

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]]> Digitizing Voice: A Great Source OF DATA for Organizations to Tap https://www.voicebase.com/digitizing-voice-a-great-source-of-data-for-organizations-to-tap/ Fri, 12 Mar 2021 21:14:34 +0000 https://www.voicebase.com/?p=29868 While it might seem mundane, digitizing voice data is essential for downstream advantage. There are significant benefits in gathering, aggregating, analyzing, and leveraging appropriate actions from voice data. There are obvious benefits in customer service, sales management, and compliance. Voice data is an equal tributary in the growing data mesh that organizations are dealing with for now and the future. We are only at the beginning of leveraging voice data, so expect a big push in brand monitoring next.

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]]> What Is Voice of the Customer? https://www.voicebase.com/what-is-voice-of-the-customer/ Fri, 12 Mar 2021 14:22:07 +0000 https://www.voicebase.com/?p=29872 Listening to the true Voice of the Customer (VoC) has never been as critical and demanding as it is today. As each consumer’s needs are different, understanding each one is vital to a great customer experience (CX). Creating powerful customer experiences requires your team to track and analyze every conversation. As a result, more contact […]

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]]> Predictive Analytics for Strategic Insights https://www.voicebase.com/predictive-analytics-for-strategic-insights/ Fri, 12 Mar 2021 14:20:00 +0000 https://www.voicebase.com/?p=29925 Predictive analytics is an advanced form of data mining that leverages machine learning to identify patterns in voice recordings, intuit a speaker’s intent, and predict a future outcome — be it a sale, account cancellation, or one of many customized “X” signals your clients might request.

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]]> What Is Wrap-Up Time? 7 Ways to Reduce It https://www.voicebase.com/what-is-wrap-up-time-7-ways-to-reduce-it/ Fri, 12 Mar 2021 14:15:17 +0000 https://www.voicebase.com/?p=29870 Call center agents play a critical role in facilitating the customer relationship. In 2020, the percentage of customers who had contacted a customer service department within the last month remained well over half. Customers rely on contact centers and continue to favor phone calls as a convenient way to have their concerns heard or their requests fulfilled.  […]

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]]> PRESS RELEASE: AUTOMATED PCI REDACTION FOR COMPLIANCE IN THE TELECOMMUNICATIONS CALL CENTER FROM VOICEBASE https://www.voicebase.com/automated-pci-redaction-for-compliance-in-the-telecom-call-center-from-voicebase/ Tue, 02 Mar 2021 13:42:00 +0000 https://www.voicebase.com/?p=29920 A Fortune 500 telecommunications provider with a subscriber base of 20 million needed a solution to accurately redact sensitive PCI data for their contact center.

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]]> Marketing Leader’s Guide to Customer Conversational Analytics https://www.voicebase.com/the-marketing-leaders-guide-to-customer-conversational-intelligence-analytics/ Thu, 25 Feb 2021 17:01:46 +0000 https://www.voicebase.com/?p=29797 Being data-led and customer-centric is no longer an option if a brand wants to remain competitive. Learn how marketing leaders can leverage speech analytics technology to understand key customer and market trends.

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