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Privacy Policy

Last Updated: December 27, 2026

Coqui Cloud Dev Co. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (coqui.cloud) and use our Services, including Odoo implementation, custom apps, and AI marketing automation.

1. Information We Collect

  • Personal Information: We collect information that identifies you, such as your name, email address, phone number, company name, and billing address. This occurs when you fill out contact forms, request quotes, or sign a Statement of Work (SOW).
  • Technical and Usage Data: We automatically collect your IP address, browser type, operating system, and data regarding your interaction with our Website via cookies and tracking pixels.
  • Third-Party Data: We may receive information about you from third-party service providers (e.g., Microsoft, Google, AWS) when you integrate their services with our solutions.

2. Legal Basis for Processing

We process your personal information under the following legal bases:

  • Performance of a Contract: To provide the Services you have purchased.
  • Consent: When you opt-in to marketing communications.
  • Legitimate Interests: To improve our Services and protect our infrastructure from security threats.
  • Legal Obligation: To comply with tax, regulatory, or law enforcement requirements.

3. How We Use Your Information

  • Service Delivery: To manage your Odoo instances, custom apps, and cloud hosting.
  • AI Marketing Automation: We may use your data to train or deploy AI-driven marketing tools specifically for your business operations.
  • Communication: To send technical notices, updates, and administrative messages.
  • Security: To monitor for fraudulent activity and protect our servers (e.g., via Kaseya).

4. Data Retention and Deletion

  • Active Client Data: We retain your information as long as your account is active or as needed to provide you Services.
  • Termination Policy: In accordance with our Terms and Conditions, if an account remains unpaid for 180 days, all hosted data will be permanently deleted from Coqui Cloud Dev Co. servers.
  • Legal Requirements: We may retain certain data longer if required by Utah or Federal law for tax or litigation purposes.

5. Disclosure of Your Information

We do not sell your personal information. We share data only with:

  • Infrastructure Providers: Google Cloud, AWS, Azure, IONOS, IonBlade, and GoDaddy for hosting purposes.
  • Professional Partners: Rafael and Samuel (partners) and authorized contractors involved in your project.
  • Legal Authorities: When required to comply with a subpoena or court order.

6. Cookies and Tracking Technologies

We use cookies to personalize your experience and analyze traffic. You can set your browser to refuse all or some browser cookies, but some parts of the Website or Services may become inaccessible.

7. Data Security

We implement industry-standard security measures, including encryption and managed antivirus (Kaseya), to protect your data. However, as noted in our Terms and Conditions, you are responsible for maintaining the security of the credentials we hand off to you.

8. Your Privacy Rights (Utah and Global)

Depending on your location, you may have the following rights:

  • Access and Portability: The right to request copies of your data.
  • Correction: The right to request that we fix inaccurate information.
  • Deletion: The right to request that we erase your data (subject to our 180-day retention policy and legal requirements).
  • Utah Consumer Privacy Act (UCPA): As a Utah-based company, we respect your rights under the UCPA to opt-out of the processing of personal data for purposes of targeted advertising or the sale of personal data.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state or country where data protection laws may differ. By using our Services, you consent to this transfer.

10. AI and Automated Decision-Making

When we utilize AI for marketing automation or logic, we do not use your sensitive personal information to make automated decisions that have legal or similarly significant effects on you without your explicit consent.

11. Children's Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect data from children under 13.

12. Changes to This Policy

We reserve the right to update this policy at any time. We will notify you of changes by updating the "Last Updated" date at the top of this policy and, for material changes, via email.

13. Contact Us

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