Contact us
We aim to answer your support emails within 24 hours. During busy periods, it can take a bit longer. Please have a look at our FAQ to see if you can find an answer to your question there.
Didn't find what you were looking for in the FAQ section?
Write us at [email protected]
If you're looking to access legacy/old products, you can find them here.
FAQ
If this is the case, we may need to manually create an account for you in our new system. Write us at [email protected] and we'll help.
Please provide the email and first + last name associated with your account.
Please note our account system is order based, so if you've never made a purchase, there's no account linked to your email.
Any license keys purchased after October 5th, 2023 should activate just fine. However, if you purchased before this date and are experiencing issues, we may need to get you a new set of license keys compatible with our rebuilt plugins. Please write us at [email protected] and include the email and name associated with your old account.
A link to download your software, along with a unique license key, will be emailed to you immediately after checkout. If you do not receive a link, please double check the email used for the order. Write us at [email protected] if you need further assistance.
Orders placed through the Denise Audio website are fulfilled by FastSpring. You can view your order info and license keys by following this link: http://deniseaudio.onfastspring.com/account
and entering
Orders placed through a third party dealer, such as Plugin Boutique, will be accessible via the dealer’s site.
Our plugins will run in trial mode until they’re activated. Activate them by entering your license key (emailed with your purchase) into the text window in the trial screen of your unactivated plugin. Please note that you need an Internet connection to activate your license. Click on the name of the plugin within the interface to open & close the activation window.
License keys are valid for three devices simultaneously.
If you need help managing your license keys, please reach out to [email protected]
We're working on making this manageable on the user side.
Please reach out to [email protected] and we will help sort things out for you.
Yes, you can download the trial version of all of our paid plugins. Trials will output 5 seconds of silence every 60 seconds until activated. Access them on our downloads page.
These are the technical specs for all plugins listed on our website:
Windows 10 or newer (64-bit)
macOS 10.11 or newer (64-bit) + native Apple Silicon
Plugin Formats: VST, VST3, AU, AAX (64-bit only)
Downloading the trial is the best way to confirm the plugin will work on your system.
Unfortunately, we don't currently offer license transfers.