The interaction control harness for customer-facing AI agents - optimized for building controlled, consistent, and predictable customer interactions with LLMs.
Open source, self-hosted omnichannel customer support desk. Live chat, email, and more in a single binary.
📈 B2B SaaS Growth Playbook — PLG & SLG strategies from PMF to $10M ARR. Real case studies: HeyGen, Deel, Vercel, Supabase. Affiliate programs, channel partnerships, enterprise sales.
Production-ready AI-powered CRM with 6 autonomous agents for lead qualification, email intelligence, sales pipeline, customer success, meeting scheduling, and analytics
📖 A curated list of awesome tech resources for customer success and customer intelligence.
Second Sight - Data Driven Customer Success
The open-source skills library for Agentic Customer Success Operations. Hardened, multi-protocol playbooks designed for human CSMs and autonomous AI agents. Codifying technical API logic, expansion blueprints, and predictive churn-stop plays to close the Value Realization Gap. Licensed for internal business use. Please contribute & collaborate.
Playbooks, SOPs, and customer-facing resources showcasing my Customer Success approach — adoption, renewals, and retention strategies.
🐵 Export the latest list of users on your marketplace to your Mailchimp account easily.
Showcases my work at Finzooid (2019–2022) in customer success and marketing ops using ChatGPT, Power BI, Buffer, and SQL. Includes anonymized examples of feedback analysis, KPI tracking, social scheduling, and churn prediction workflows.
Collects feedback via forms, analyzes sentiment with Google Gemini AI, saves feedback in Google Sheets, and alerts Customer Success on negative reviews.
A comprehensive resource designed to help professionals working in Customer Success excel in their roles.
Microservice-based Onboarding Generator
🤖 Optimize lead management with an AI-powered CRM assistant that delivers insights and analysis through Google Gemini AI and LangGraph.
ML-powered influencer rate calculator built for a brand partnerships lead. Automates pricing decisions using historical collaboration data. AWS serverless architecture (Lambda + DynamoDB + Cognito).
Kustomer integration for the Solidus eCommerce platform.
In this project, I analyzed whether the new website platform features, introduced in 2022, have increased student engagement for 365 Data Science using Microsoft Excel
🚀 Transform support into revenue by identifying 5 upsell triggers your AI agent can spot to boost conversions, average order value, and retention.
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