I'm Ammar Ibrahim bin Mohamed, a passionate Engineering and IT and aspiring Software Engineering Student from Malaysia.

Currently pursuing a Bachelor of Computer Science (Software Engineering) at Universiti Teknologi Malaysia (UTM KL), while working full-time in ERP Solutions Support Analyst.

I love building practical, real-world solutions — from industrial automation integration to software applications that make life easier.

Application Support Engineer — OS Trio Technology Sdn Bhd
📅 November 2025 - Present

• Supported end-to-end ERP project implementation including kick-off meetings, system walkthroughs, blueprint documentation, UAT, user training, and go-live support.
• Prepared, cleansed, and uploaded master file templates for customer systems.
• Installed, configured, and maintained ERP systems, IIS servers, and SQL Server environments for both customer and internal test servers.
• Performed SQL Server installation, database restoration, configuration, and reporting services deployment.
• Handled customer server migration and ensured system stability post-deployment.
• Provided technical support and consultation via phone, messaging platforms, and email.
• Delivered internal IT support including PC, server, and network troubleshooting.
• Conducted server maintenance such as Windows updates, antivirus updates, disk cleanup, and performance monitoring.
• Managed backup operations including daily monitoring, restoration, and verification for servers and NAS systems.
• Performed IT security audits and software licensing audits for Microsoft Windows and Office.
• Handled external HDD backup and restoration operations for business continuity.

ERP Support Analyst — Stellar Dynamic Solutions Sdn Bhd
📅 May 2025 - September 2025

• Provide first-line functional support to end-users across Epicor ERP modules, ensuring timely resolution of incidents and service requests.
• Configure and maintain ERP modules (Finance, Manufacturing, Supply Chain, Inventory) to align with evolving business requirements.
• Analyze business processes and translate them into system requirements, recommending process improvements leveraging Epicor functionality.
• Develop and maintain Business Activity Queries (BAQs), dashboards, and custom reports to support decision-making.
• Document system processes, prepare user guides, and deliver training sessions to enhance user adoption and system efficiency.
• Collaborate with technical teams on system enhancements, customizations, BPMs, and integrations.
• Participate in ERP upgrades, testing, and change management activities to ensure smooth transitions with minimal business disruption.
• Monitor data quality, manage user access and permissions, and ensure compliance with security and governance standards.
• Proactively identify opportunities to optimize ERP usage and improve operational efficiency.

Robotics Engineer — Engineering Aids Sdn Bhd
(Panasonic Robot Welding Machines)
📅 October 2023 - April 2025

• Programming: Develop and implement robot programs for precise welding.
• Troubleshooting: Identify and fix hardware and software issues.
• Quality Assurance: Ensure welded components meet quality standards.
• Documentation: Maintain accurate records of system configurations and procedures.
• Training: Train operators and maintenance staff on system operation.
• Safety Compliance: Ensure compliance with safety regulations.
• Upgrades and Maintenance: Stay updated on Panasonic technology, implement upgrades, and perform maintenance.

Technical Service Assistant — Electrolux Malaysia
📅 October 2022 - April 2023

• Attend customer service orders including repairing and refurbishment tasks.
• Respond and handle customer enquiries on after sales service information as when required.
• Prepare quotation and follow up with customer on the unit collection.
• Track personal service order and manage individual AR to meet the KPI.
• Close collaboration with internal team - Call center, Spare part.

Intern & Junior Engineer — Alpha Technic Automation Sdn Bhd
📅 December 2021 - September 2022

• Assisted in machine automation projects and control system programming.
• Design, creating layout and programming
• Basic Programming for a PLC system
• Site Installation of control panel, hardware installation, commissioning system
• Documentation
• Sales & Marketing

• Java, C++, Python, JavaScript, HTML/CSS, SQL
• API integration & software testing
• ERP System Support (Epicor Kinetic)

• Panasonic Robot Welding Programming
• PLC & industrial automation systems
• Troubleshooting and maintenance

• Technical Documentation & Training
• Team Leadership & Project Management
• Strong problem-solving mindset

• Bachelor of Computer Science (Software Engineering) – Universiti Teknologi Malaysia (UTM KL) — (Ongoing)
• Diploma in Industrial Electronics – German Malaysian Institute
• Diploma in Management – Open University Malaysia

A responsive resume website built with Bootstrap to showcase my skills, education, and experience.

A simple yet functional CRUD application for image management — upload, view, edit, and delete images with ease.

“Automation is not about replacing people — it’s about empowering them to do more.” – Ammar Ibrahim

⭐ Feel free to fork this profile and connect with me!