Case Workflow 1. A case is initiated (how? Phone call, email, etc?) 2. In order to track incoming (arriving) cases record the following: Doctor Patient Name (first, last) BKD ?? (what is this again?) Material and Units 3. From the information in the previous step calculate the following: Turnover weeks (turn/wks) E and D materials are 3 week turnover Z and I materials are 4 week turnover ID First two letters of the first and last name Jane Doe would be JADO RCV ?? (is this the expected date of arrival to lab? Is it always 2 days?) BKD + 2 days Ship (expected date of ship from lab?) Due date - 6 days Due (due back to Doctor?) add (turnover weeks * 7) to the BKD date