🔹 Servicenow Senior Developer
📍 Bengaluru, India | 📞 +91 8105464195 | ✉️ [email protected]
Experienced Integrations Architect with 17+ years in IT development, solution design, and application support, including 6+ years in ServiceNow. Expertise in ServiceNow development, integrations (REST, SOAP, APIs), ITSM, CMDB, and automation. Passionate about solving complex IT challenges, optimizing workflows, and mentoring teams.
- ServiceNow Development – ITSM, CMDB, Service Catalog, Flow Designer
- API & Integrations – REST, SOAP, Web Services, Scripted APIs
- ServiceNow Administration – Midserver, ACLs, Business Rules, UI Actions
- Data Management – Transform Scripts, Data Loads, CMDB Integrations
- Automation & Development – JavaScript, Python, Selenium, Power BI, Oracle APEX
- Enterprise IT Solutions – Java, Spring Boot, Kafka, BMC Helix ITSM, Digital Workplace
- Process Optimization & Troubleshooting
- Mentorship & Technical Leadership
🏆 Certified Implementation Specialist – Customer Service Management
🏆 Certified Implementation Specialist – Software Asset Management
🏆 Certified ServiceNow Administrator
🏆 BMC Certified Professional – Service Desk & Change Management
🏆 ITIL V4 & V3 Foundation
🏆 ServiceNow Discovery Training, Truesight Orchestrator Advanced Training
British Telecom | Apr 2023 – Present
- Enhanced ServiceNow Integration Framework, improving interoperability.
- Led third-party integrations with custom API solutions.
- Conducted code reviews ensuring scalability & security.
- Designed Kafka integration, file imports via Midserver, & CI/CD automation.
- Mentored junior developers in ServiceNow best practices.
Bosch Global Software Technologies | Apr 2021 – Apr 2023
- Built complex Service Catalogs & customized workflows.
- Developed a custom ServiceNow app for CSV file uploads via Midserver.
- Created REST ODATA integrations for SAP data imports.
- Automated Python & Selenium-based testing to resolve vulnerabilities.
🎓 Bachelor of Engineering (Computer Science & Engineering)
St. Xavier's Catholic College of Engineering, Anna University (2003 – 2007)
🚀 Developed a Python based reporting tool for faster bulk data exports.
🤖 Created an AI-driven chatbot using IBM Watson Assistant for automation.
🔗 Designed a ServiceNow-Splunk integration for enhanced monitoring.
📌 Designed and Developed the development Java based tool to upload files from Midserver to servicenow instance.