- Endavas internal data imported from their helpdesk system with 50k classified support tickets with original messages from users and already assigned labels
- Events from a ticketing management process of the help desk of an Italian software company
- Verenich, Ilya (2016), “Helpdesk”, Mendeley Data, V1, doi: 10.17632/39bp3vv62t.1
- Dataset download link: https://data.mendeley.com/datasets/39bp3vv62t/1
- Related link: https://verenich.github.io/ProcessSequencePrediction/
sammatuba/Customer-Success
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