💻 Data Sciences Manager at Five9, driving the design, deployment, and tuning of virtual assistants to improve customer experience 🔥

👩‍🎓 Previously a Postdoctoral Researcher in Theoretical Linguistics at the University of Cambridge (UK), where I explored the intersection of language theory and data.

📚 Exploring all things data 📊, Agentic AI 🤖, and NLP-powered technologies 🗣️ to shape customer experience, KPI monitoring and measurable ROI.

📭 You can reach out to me on and/or check out my up-to-date CV in this repo 😎