Get clear visibility into each engineer’s on-call workload with the new On-Call Hours per User chart. Use it to monitor team load distribution and support on-call compensation calculations.
Available on Pro, Premium, and Enterprise plans.
Learn more: https://support.squadcast.com/analytics/on-call-hours-per-user
We've rolled out a feature where users can now add summarised reasons prior to incident resolution. For anyone going over past incidents, resolution reason will give them a quick understanding of why the incident was deemed resolved.
Adding resolution reason for all incidents prior to their resolution can either be set up as mandatory or optional via the toggle in the Settings > Feature Settings page.
Documentation: https://support.squadcast.com/incidents-page/incidents-details#understanding-resolution-reason
We've rolled out a brand-new analytics experience to give you deeper visibility into your incidents, response times, and alert noise reduction.
What’s new:
Learn more: https://support.squadcast.com/analytics/analytics-new
There are instances where incident responders / collaborators need to add additional log items to the timeline of an incident. If you are on our higher plans - either Premium or Enterprise, you will have the ability to manually add, edit, and delete manual log entries into the activity timeline for incidents. These additional items will also appear optionally in the incident postmortems as well.
Learn more here: https://support.squadcast.com/incidents-page/incident-activity-timeline#manually-edit-the-activity-timeline
Now we are supporting more file types while adding attachments. This will be supported across Incident description, notes, Runbooks, Statuspages and Postmortems.
Full list of file types supported:
Images (.png, .jpg, .jpeg)
Word Processors (.doc, .docx, .odt, pages)
Spreadsheets (.xls, .xlsx, numbers)
PDFs (.pdf)
Presentations (.ppt, .pptx. .odp)
Miscellaneous (.log, .txt, .csv, key, json, log, .eml, .msg)
Introducing Incident Suggestions - Get relevant runbooks and responders based on past incidents to streamline incident resolution.
This feature is available on the enterprise plan
Learn more: https://support.squadcast.com/incidents-page/incident-suggestions
We have improved our Incident List Filter granularity. Now you can filter incidents during a specific time frame / range, not just the date range.
This will work across both Web app and mobile app.
You can now manually edit the uptime of individual components on your Status Pages, ensuring the most accurate information is displayed.
Learn more: https://support.squadcast.com/status-page/components-and-groups#edit-component-uptime
We have improved our Postmortem feature template values to include more relevant details of the activity.
Going forward, it not only supports the event type, it will provide the actual event details in postmortems automatically.
To facilitate this, we have added two new fields, and renamed one field. The changes are:
title changed to timeline_event_titletimeline_event_detailtimeline_event_action_type
We have added 3 new triggers to workflows:
We have also added additional templating variables in "Make a HTTP call action" for "Incident note is added" trigger to address specific use cases.
Learn more: https://support.squadcast.com/workflows/workflows