Reduce Administrative Overhead with 24/7 Digital Self-Service
Free up your office staff by giving customers the power to manage their accounts online. From viewing service history to downloading invoices and making payments, our secure portal handles the routine tasks so your team can focus on growth.
Used By The Best In Pest
Top Pest Control Customer Portal Features
Self-Service Features
- Access the portal through smartphones, tablets and desktops
- Secure online payment processing and payment method storage
- Submit requests for service appointments
- Customers can chat with agents directly through the portal
- Access account documents like records and invoices
- Present customers with marketing messaging and promotions
Commercial-Specific Functionality
- Specialized dashboard for commercial accounts
- Enable customers to manage multiple locations and accounts
- Advanced reporting, including inspection reports
- Access materials to prepare for audits and IPM reporting
- Graphical trend reporting
- Record new entries and location sightings
- Condition management
PestPac Logbook
- Provide customers with clean financial data to reduce prep time and potential overage fees
- Streamline access to reports and documentation
- Reduce the costs associated with reconciliations due to incomplete information
- Create audit-only users to provide auditors with self-service options while limiting access to specific locations and associated data
Give Your Pest Control Business a Competitive Edge
As a complete end-to-end system, PestPac empowers pest control operators to transform their processes in the office and the field so they can serve more customers and increase their revenue.
The Trusted Software for Pest Professionals
The great thing about PestPac is it doesn't matter what size company you are or where you're at in your business; the tools and resources are there for you. As you go forward, you choose your destiny.”
Greg Pettis, Owner, Dominion Pest Control
WorkWave Forms are a valuable tool, being fully integrated with PestPac means a lot of redundant work went away & it’s easy to manage – great job!”
Brett Sumpter, Arrow
PestPac helps us to be the best in pest by allowing us to reach a large market and stay connected with all of our customers, all while maintaining the family-owned business feeling we love."
Emily Murphy, CSR Team Lead, Kingfish Pest Control
Top Customers
FAQ
The standard residential portal lets customers log in to view balances, pay invoices, request service, and view service history. The commercial portal adds open condition tracking, trend reports with heat maps, device summary reports (bait stations and traps mapped on floor plans), a pest sighting ticketing system, a document library for SDS sheets and compliance certs, and detailed inspection history. Contact our team to learn more about commercial portal options.
Yes. Customers can view all invoices, pay via credit card or ACH, request service, and access their complete inspection history. Commercial portal users can also run custom reports filtering by area, date range, or target pest — and export to CSV or graph format. The pest sighting feature creates service tickets from customer-reported issues, notifying both the office and the next scheduled technician.
Looking to Grow? We've Got You Covered.
Interested in learning how to grow your pest control business and better serve your customers? Check out our resources!
