Standards Handbook.

Values hang on walls. Standards show up in the work. This is our comprehensive guide to maintaining excellence — from engineering and design to customer experience and personal development.

01 Company02 Individual03 Engineering04 Design05 Customer Experience
01

Company

Product excellence, quality assurance, and customer relationships.

Product

  1. Every product must be engineered to the highest possible standard, prioritizing performance, reliability, and longevity.
  2. Design should be timeless, elegant, and functional, with unwavering attention to detail.
  3. Utilize only the highest quality frameworks, practices, and components.
  4. Offer opportunities for customization to meet unique user needs.
  5. Continuously refine products based on feedback. Never settle for "good enough."

Quality

  1. Quality is the paramount consideration in every decision. No compromise.
  2. Products should be designed and built for exceptional durability and longevity.
  3. Strive for perfection in every aspect — a flawless experience for the customer.
  4. Embed a culture of continuous improvement at every level.
  5. Zero defects philosophy. Robust quality control at every stage.

Customers

  1. Provide unparalleled service that is personalized, attentive, and anticipates needs.
  2. Go above and beyond to exceed expectations at every touchpoint.
  3. Build long-term relationships based on trust, respect, and understanding.
  4. Communicate proactively. Provide effective support whenever needed.
  5. Listen to feedback. Use it to drive improvements in everything we do.
02

Individual

Personal development, family values, and professional conduct.

To remember

  1. Your work is a reflection of who you are.
  2. You feel emotions, and that is exactly the same for everyone around you.

Family

  1. Family comes first. You work to give back to them.
  2. Your family can visit you at work anytime.
  3. You help your family understand the importance of your work.

Mindset

  1. Hard but doable.
  2. Empathy is the basic assumption when interacting with people.

You

  1. The most respected person in your life is yourself.
  2. You take care of yourself first.
  3. You are always well-groomed, and smell good.
03

Engineering

Development workflow and pull request best practices.

What makes a great pull request

  1. A great title that follows conventional commit message guidelines.
  2. A great description with appropriate attachments — screenshots, videos, context.
  3. Tested thoroughly. You are confident it works as expected.
  4. Appropriate labels and task IDs attached.
  5. Clean code, free of linting errors, aligned with the main branch.

What is not a great pull request

  1. Raised for the sake of merging code without thought.
  2. Raised without a reviewer.
  3. Raised without reviewing your own code first.
04

Design

Team structure, Figma workflows, and design principles.

Building a design team

  1. Design reports directly to the CEO. No dilution by business needs.
  2. The design team is intentionally small. Every designer is hand-picked.
  3. Design is independent of product teams — a driving force, not an afterthought.
  4. Design is an engineering asset, as important as the engineering work itself.
  5. Great design is measured. Everything from design language to UI elements is deliberate.

Using Figma

  1. No two Figma files should have the same purpose.
  2. Each file is named after its purpose and sub-brand. e.g., "Skcript — FeatureOS — Web"
  3. Each artboard should be named and organized.
  4. No unnamed layers, groups, or artboards.
  5. No unused layers, groups, or artboards.
05

Customer Experience

Human-centered approach to every customer interaction.

To remember

  1. Every customer is human. They are full of emotions, and everyone is battling something.
  2. Every person deserves the highest level of empathy, respect, and kindness from you.

Emails

  1. No first-touch email should take more than 10 seconds to skim.
  2. Emails must fit one iPhone screen without scrolling.
  3. No abbreviations in emails.

Customer calls

  1. All customer calls must be recorded and transcribed with consent.
  2. Call recordings are stored inside Skcript Web.

Living documents

These standards evolve with us. They guide our decisions, shape our culture, and ensure we deliver the highest quality in everything we do. Not rules to follow — principles that help us build better products, serve our customers better, and grow as individuals.

These resonate?

We're looking for people who hold themselves to these standards.

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