Rallied AI

Rallied AI is an advanced AI technician designed specifically for Managed Service Providers (MSPs). It seamlessly integrates with your entire tech stack to autonomously resolve Level 1 (L1) and Level 2 (L2) tickets, freeing your human resources to focus on more strategic initiatives. By connecting to platforms like Slack, Microsoft Teams, and various Professional Services Automation (PSA) tools, Rallied AI acts like a real coworker, interacting directly with users to address their IT issues. This not only streamlines ticket resolution but also ensures that your top engineers are not bogged down with routine tasks like password resets and account unlocks. The main value proposition of Rallied AI lies in its ability to reduce operational costs and improve efficiency, allowing MSPs to scale their services without the need for additional headcount.

Autonomous Ticket Resolution

Rallied AI autonomously resolves L1 and L2 tickets, executing necessary actions like password resets and account unlocks without human intervention. This functionality significantly boosts the speed of service delivery.

Intelligent Triage and Dispatch

The AI technician intelligently asks users the right questions to categorize issues, prioritize tickets, and gather necessary documentation from sources like IT Glue or Hudu, ensuring tickets are routed to the appropriate technician.

Onboarding and Offboarding Automation

Rallied AI simplifies the onboarding and offboarding processes by managing tasks such as M365 license assignments and account revocations. This is achieved from a single message or ticket, streamlining administrative workflows.

Seamless Integration Across Tools

Rallied AI connects with a wide range of platforms including ConnectWise, Autotask, Datto RMM, and Google Workspace, allowing it to operate within your existing tech ecosystem effortlessly.

Streamlining IT Support

Rallied AI enhances IT support efficiency by automatically resolving common issues such as VPN access failures, ensuring that employees can quickly regain access without waiting for human assistance.

Reducing Labor Costs

By handling routine L1 and L2 support tickets, Rallied AI effectively reduces labor costs associated with hiring additional staff. This allows MSPs to allocate resources to more complex projects that drive business growth.

Improving Response Times

With Rallied AI's real-time ticket resolution capabilities, response times to user queries are dramatically improved, leading to higher user satisfaction and a more productive work environment.

Simplifying Workforce Management

Rallied AI automates the labor-intensive processes of onboarding and offboarding employees, ensuring that licenses are assigned or revoked efficiently, thereby reducing the chance of security vulnerabilities.

What if it breaks something?

You have control over what Rallied AI can do autonomously. It can be configured to escalate certain tasks to human technicians, ensuring that critical actions get the necessary oversight.

We've tried AI tools before. What makes Rallied different?

Many AI tools require extensive setup and ongoing management. Rallied AI, on the other hand, is designed to operate immediately after deployment, requiring minimal oversight and no extensive training.

How quickly can Rallied AI be deployed?

Rallied AI can be deployed within a week, connecting to your existing stack without the lengthy implementation times typical of other solutions.

How does Rallied AI integrate with my existing tools?

Rallied AI supports a wide range of integrations with popular MSP tools such as ConnectWise, Autotask, and Google Workspace, ensuring that it fits seamlessly into your current workflow.