StackTrack Support Services
Jenkins Support
Unblock your developers and improve the developer experience with commercial support for Jenkins Software.
ISO 27001:2022GDPRJenkins Support that unblocks delivery
Your Jenkins controller is a critical part of delivery — when it’s slow, flaky, or risky to change, your developers lose hours and releases stall. Servana provides commercial Jenkins Support so your team can move faster without carrying the operational burden alone.
We help you troubleshoot incidents, improve pipeline reliability and speed, and reduce risk around plugins, upgrades, and security fixes. You get direct access to Jenkins practitioners who can advise, pair with your engineers, and make changes safely — with a support model that fits monthly work or retained hours. Trusted by teams shipping globally, with a 4.9/5 customer rating. If Jenkins is blocking delivery, talk to us and we’ll recommend a support plan that matches your workload and SLA needs.
Service family
This service sits within Support Services. Explore related service areas or return to the parent service overview.
Cloud Support
On-demand AWS, Azure and GCP expertise—triage, fix and prevent repeat incidents without the overhead of hiring.
DevOps Support
On-demand help to fix pipelines, stabilise environments, and keep delivery moving — without hiring.
Current service
Jenkins Support
Commercial support for Jenkins controllers, pipelines, plugins, and build capacity — delivered by senior CI/CD engineers.
How the service works
What's included
The work that most often blocks teams — stabilised, speeded up, and made safer to change.
Controller configuration & hygiene
Review and improve Jenkins config, credentials, nodes, and operational practices to reduce breakages and risk.
Pipelines & shared libraries
Fix flaky builds, refactor pipeline code, improve test orchestration, and reduce run time.
Plugins, upgrades & security
Safer plugin updates, upgrade planning, and remediation advice when changes go wrong.
Build agents & capacity
Improve agent stability, scaling, and isolation so queues shrink and builds finish faster.
Triage & incident support
Fast diagnosis of failures and pragmatic next steps to get delivery moving again.
What you get
Outcome-focused delivery, with the option of a managed service.
Faster pipelines
Reduce build time and flakiness with pragmatic pipeline improvements and better test orchestration.
Safer change management
Make plugins and upgrades less risky with planning, rollback paths, and repeatable maintenance routines.
Developer-first support
Unblock engineers quickly with direct access to CI/CD practitioners (not scripted support).
Proactive risk reduction
Spot and fix issues before they become blockers — performance, capacity, and security hotspots.
Practical best practice
Apply proven patterns we use in real delivery platforms — without unnecessary process overhead.
DevOps Maturity Assessment
Understand your current state and get a tailored improvement plan.
Talk to a Jenkins specialist
Customer proof