⛳️ PASS: ITIL 4 Foundation (IT Service Management) by learning based on our Questions & Answers (Q&A) Practice Tests Exams.

This learning path provides system administrators with a comprehensive method for studying the skills tested in the CompTIA A+ (220-1001 and 220-1002) exams. It includes in-depth courses teaching skills from each exam domain and provides insights into resources you can use to prepare for the exam.

AI-powered dashboard for monitoring SLA breaches, ticket trends, and support team performance using real-time analytics and automation.

Public issue-tracker and roadmap for composuite

AI-powered dashboard for monitoring SLA breaches, ticket trends, and support team performance using real-time analytics and automation.

This AWS CloudFormation template deploys a highly available GLPI (a web-based IT service management software) environment on Amazon RDS, with an Elastic Load Balancer for traffic distribution. The infrastructure is set up across multiple availability zones for increased redundancy.

RAG chatbot that answers questions about a professional profile with cited answers

A high level project plan to decommission two connectivity services offered by a bank. In this project we considered the role of service management in relation to the ITIL4 framework to ensure a seamless decommissioning of these services and a transition to a new connectivity service with minimal disruption to the bank's day-to-day operations.

Professional IT Service Management System - نظام إدارة خدمات تقنية المعلومات الاحترافي

IT Service Management Course Project for M. Sc. in Computer Science, Università di Padova, done in groups

IT Service Management (ITSM) refers to the entirety of activities directed by policies, organized and structured in processes and supporting procedures that are performed by an organization or part of an organization to plan, deliver, operate and control IT services offered to customers.

Comprehensive ISO/IEC project on information security, risk management, business continuity, and IT service governance. Documentation and examples are in Suomenkielinen (Finnish), with folder structure and framework in Finnish

FlowPilot - IT Demand & Incident Management Platform

ITIL (IT Infrastructure Library) is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of businesses. ITIL provides a practical framework for identifying, planning, delivering, and supporting IT services to businesses.

Visualize SLA breaches, monitor team performance, and predict support trends in real-time for JIRA-based workflows using Python.