Choose the support level that matches your needs. All tiers include access to our support team and online documentation resources.
Access to MapTiler status page
Access to MapTiler documentation portal
Ability to submit a technical request via web form & email
Best-effort response times within 1-3 business days
Priority support with guaranteed response times and development hours
Book a callAll services from the Basic support
Premium support Hotline (24/7)
Chance to apply for dedicated 1:1 communication channels (e.g. Slack…)
10 hours of development capacity for ad hoc requests
All services from the Premium support
Custom development capacity on contract
Help with custom projects based on MapTiler suite
Basic | |
Support team - real humans | |
24/7 support Hotline | |
Dedicated 1:1 channels | |
Response time | 1-3 business days |
Priority ticket handling | |
Escalation process | |
Development hours included |
Whether you are on the Basic or Custom plan, you will receive excellent support from real humans.