Stackry Reviews 13,753

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The user experience is frequently highlighted as exceptional, with many people appreciating the intuitive and easy-to-use website and interface. The service provided is often described as efficient and reliable, with consumers noting the ease of consolidating packages and the overall smooth process. However, some customers also noted issues with delivery services and pricing. A few people experienced significant delays with their parcels, particularly when certain courier companies were used, and some also reported issues with parcel handling. Additionally, some reviewers found the shipping costs to be expensive, especially after consolidation, and felt that prices had increased, making the service less viable for frequent use.

What people talk about most

Service

Users describe positive interactions with service. Many customers are very satisfied, highlighting the quick... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast shipping, with some... See more

Price

Consumers find price to be ambiguous, with some reviewers praising the service for saving them money and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Staff

Clients share positive opinions on staff, often highlighting their professionalism, helpfulness, and quick... See more

Based on these reviews

Rated 4 out of 5 stars

Pretty good overall. I note that the photos of arrived packages have deteriorated a bit. There's no point in giving me a close-up photo of the Stackry address! I need to identify where the package ha... See more

Rated 4 out of 5 stars

Exceptional Customer Service and Dedication, especially by Veronica. Great organisations solve customers problems and correct mistakes when they, can sometimes happen. An exemplary example here and I... See more

Company replied

Rated 4 out of 5 stars

After a missing parcel incident and reporting to Trust Pilot, I can happily say that Stackry have recitified my situation. They found my missing parcel and they have provided me with a credit in order... See more

Company replied

Rated 4 out of 5 stars

Although there was an error on the system for one my packages, which delayed the process by a week. Once I called, the Stackry rep managed to help in a quick manner. Thanks. Regards, Carlos

Company replied


Company details

  1. #10 of 16 best companies in Shipping Service
  2. #3 of 8 best companies in Courier Service
  3. #4 of 9 best companies in Freight Forwarding Service
  4. #3 of 4 best companies in Package locker
  5. #3 of 10 best companies in Shipping and Mailing Service

Written by the company

Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!


Contact info

4.2

Great

TrustScore 4 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick, considerate, and affordable

I saw on reddit some people recommended Stackry for shipping overseas, I'm so glad I went with them! Very simple process, and my parcel was huge with masses of packaging (4 pairs sneakers) but really light. Their consolidating option for $5 to make the parcel much smaller was brilliant, I've never seen this before. Saved me SO much money. And it arrived in Australia in just a few days. Highly recommend!!

April 16, 2026
Unprompted review
Rated 3 out of 5 stars

Customer Service is not responsive

The Customer Service never respond to my message, I hope that my instruction for a certain package can be properly done as requested in my message. I'm worried about this as no response at all from the customer service. In the past, the customer service was fast and very responsive, but sadly the recent one is not. Hopefully this can be improved.

April 14, 2026
Rated 1 out of 5 stars

I am writing this to warn fellow…

I am writing this to warn fellow shoppers in Ghana and other West African nations to be extremely cautious when using Stackry.

I registered for a locker, was assigned a Nashua, NH address, and proceeded to ship over $580 worth of goods from Amazon to their warehouse. At no point during the registration process or on their website was I informed that Ghana is a restricted destination.

It was only after my goods arrived at their facility and I attempted to ship them internationally that I was told they do not ship to Ghana. Their support staff admitted to me that they "turned Ghana off a long time ago," yet their system still allows us to sign up and incur costs shipping items to them.

Due to the result of this lack of transparency:

1. I was had no option but to pay for domestic redirection to a different address in Georgia, USA.

2. wasted my time which affected my business.

3. incurred $66.49 in unexpected fees just to move my goods out of their warehouse.

When I confronted them about the lack of disclosure, their own agent admitted, "you are right it should not let you sign up."

If you are in the Global South, do not trust the registration process to tell you if they service your country. They will take your packages, and then you will be stuck paying high fees to "rescue" your goods because they failed to disclose their regional bans. I have filed formal complaints with the New Hampshire Consumer Protection & Antitrust Bureau and the BBB.

April 13, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look