Online Identity Verification

Let customers do even more online – securely.

Shifting more services to digital is crucial to DMV efficiency. But with motor vehicle agencies a key target for fraud, identity verification has to be airtight. Now you can shift more services online and bolster data protections. More than 1000 biometric data points keep bad actors out while letting real customers in.

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A man uses his phone to take a selfie and send it to the DMV
A man using a computer and there are popups with locks on them that say Duplicate credential request, Address changes, Photo credential renewals, and the final popup says and more

Stringent security for sensitive interactions

Digital DMV services are essential to efficient operations. But fraud concerns have kept more sensitive DMV services firmly offline. Until now.

Identity verification ensures only legitimate users can access their data so that you can offer more digital services. Digital identity verification helps make sensitive interactions more secure:

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Photo credential renewals

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Duplicate credential requests

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Address changes

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And more

Easy for residents. Hard for fraudsters.

A person submitting a selfie

Step 1

The step-by-step guide walks users through submitting a selfie from their device.

Abstract drawing of a person's coverage details being checked

Step 2

The system verifies the selfie against the driver image on file, scanning for fraudulent behaviors.

An abstract drawing of a person with an arrow point to a checkmark

Step 3

Only verified users are allowed to continue their interaction.

Stop bad actors in their tracks

With resident names, addresses, and birth dates readily available on the dark web, bad actors are one step away from leveraging DMV customer data to commit fraud. Our biometric verification uses thousands of data points to ensure they don’t succeed.

Our solution enables you to:

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Configure identity verification to match your fraud prevention policies

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Establish role-based access, retry limits, and session timeouts

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See verification attempts and denials

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Manually override failed attempts after review

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Frequently Asked
Questions

Everything your agency needs to know about the PayIt platform, security, and procurement.

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PayIt verifies a residents identity during a transaction using biometric facial recognition to match a user’s selfie to their credential photo on file. This provides a secure, low-friction way to verify identity during digital transactions.

The purpose of online identity verification at the DMV is to allow more DMV services to move online securely while preventing fraud and protecting customer data.

The DMV services that can be securely offered using online identity verification include photo credential renewals, duplicate credential requests, address changes, and more sensitive interactions.

The identity verification process works for residents in three steps:


Step 1: Users submit a selfie from their device.
Step 2: The system verifies the selfie against the driver’s image on file and scans for fraudulent behavior.
Step 3: Only verified users can continue their interaction.

The biometric verification system prevents fraud by using thousands of biometric data points to identify fraudulent behaviors and ensure only legitimate users are allowed access.

Yes, administrators can monitor verification activity, track verification attempts and denials, and manually override failed attempts after review.

Identity verification helps prevent fraud such as account takeovers, impersonation, unauthorized access to driver records, and identity theft. It ensures the person completing the transaction matches the identity on file.

Customer biometric data privacy is ensured by encrypting all customer data in transit and at rest. The platform does not store biometric data, and is hosted on a secure cloud infrastructure designed to meet government security standards.

Agencies choose PayIt over other vendors because it combines payments, communications, and digital workflows into a single platform designed for government. This reduces complexity, increases adoption, and delivers faster time-to-value than point solutions.

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