Express Visits

Put office visits in the fast lane

Accelerate in-person DMV visits by letting customers submit paperwork for review before they arrive at your office. Give your customers the confidence to get their business done quickly and easily while smoothing the process for your staff.

When the paperwork is already correct, you get shorter lines, faster interactions, and fewer repeat visits.

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Women checking in at the DMV

Serve more customers, faster

Some DMV appointments require in-person interactions. But unprepared customers slow things down and extend wait times for everyone else. Even worse — they often require a repeat visit.

Our digital workflow walks customers through paperwork step by step, helping them submit everything they need online — even for complex applications.

Staff review and approve submissions before the visit, so the customer can pay online and quickly visit to snap their photo or register their vehicle. Everything goes smoothly, so you can delight the customer, add more visit slots, and keep wait times as short as possible.

Prepare residents online for in-person visits

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1. Customers prepare online

They complete forms, upload documents, and pre-authorize any payment through a simple online workflow.

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2. Submissions are reviewed

Submissions are reviewed for accuracy. When approved, the customer gets a check-in code to use in your office.

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3. Visits are fast and easy

Customers arrive with everything they need, speeding up in-person interactions and reducing wait times.

Take the guesswork out of paperwork

From simple forms to complex applications, express visits makes your process a breeze for customers. We’ll configure the workflow to your process, digitize forms and applications, and adjust any time your process changes.

Offer digital submission for:

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New resident registration & credentials

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REAL ID applications

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Voter registration

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And more

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Frequently Asked
Questions

Everything your agency needs to know about the PayIt platform, security, and procurement.

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Express visits support any government service that requires an in-office visit with documents or applications. This includes vehicle registrations, specialty plates, driver’s licenses and IDs, permits, and business licenses.

Yes. Express visits reduce wait times by ensuring customers arrive with complete applications and correct documents. This reduces processing time, minimizes repeat visits, and allows agencies to serve more customers without increasing staff.

Customers use express visits to prepare forms online, upload documents, pre-authorize payments, and receive a check-in code once submissions are approved.

PayIt improves operational efficiency for DMV staff by consolidating workflows, automating manual tasks, and centralizing transactions, payments, and resident data. This reduces paperwork, saves thousands of staff hours, offloads chargebacks, and provides office-specific insights for smarter decision-making.

Express visits integrate and work with existing appointment scheduling or queue systems. Express visits also works without a queue or appointment system. Customers receive a code after completing their application, which can be integrated into your current workflow at scheduling and check-in, or displayed to a clerk at the counter.

Zero or minimal staff effort is required to review submissions. Express visits simplify review with required fields and standardized document collection. Optional automated verification can validate documents before staff review, allowing staff to approve, deny, or request updates efficiently. Agencies can also choose to add automatic document verification, which validates document accuracy and authenticity before routing it for manual staff approval.

Staff may review submissions for accuracy online before the visit, approving submissions and issuing check-in codes for quick office entry.

Benefits to DMV staff include smoother customer interactions, fewer repeat visits, and the ability to serve more customers with shorter wait times.

Yes, express visits can quickly adapt to process changes. The workflow is configurable to match your DMV’s procedures and can be updated whenever your process changes.

Agencies choose PayIt over other vendors because it combines payments, communications, and digital workflows into a single platform designed for government. This reduces vendor complexity, increases adoption, and delivers faster time-to-value than point solutions.

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