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how to create a new message on how to direct calls and then play a message as the call is being transferred. 

There is one phone that rings whenever an extension that is setup as a presence key is called.  The checkbox “Ring my phone when any users I am monitoring rings” is unchecked.  The phone is a VVX450.  All the presence keys have been removed, phone unplugged then plugged back in.  No extensions are shown on the display.  Confirmed by adding calling a couple of the extensions that were previously assigned to presence keys and his phone did not ring.  Added one extension as a presence key, unplugged the phone and plugged back in.  The one extension is now showing on the display.  When the presence key extension is called the users phone rings.  I again confirmed that the “Ring my phone...” box is unchecked.  Tried a resync and still the same thing. Also, tried checking the “Ring my phone..” box, unplugging the phone, plugging back in, removing the check, unplugging the phone and then back in. Nothing seems to work.  Anyone have any ideas as to how to resolve this? Thank you

On 4/20, RingCentral desk phones unexpectedly started showing coworkers’ call status. The issue was mitigated by setting “Allow other users to see my Presence status” to Off. What caused this behavior to change without prior notice?

On 4/20, RingCentral desk phones unexpectedly started showing coworkers’ call status. The issue was mitigated by setting “Allow other users to see my Presence status” to Off. What caused this behavior to change without prior notice?

Good afternoon, We have a few users that are having issue with Ring Central app Connect extension in Bullhorn. The icon showed up when they first logged into bullhorn. However after 1 or 2 calls, the icon disappeared. They had to close and reopened browser for the icon to show up again. The issue is happening in both Google Chrome and Edge. Below is what I did.• Uninstalled and reinstalled the App Connect extension.• Tested on a different browser (Google Chrome)• Refreshed the Chrome extension to ensure it’s running the latest version (v1.1.4 or higher)• Disabled or removed other browser extensions.• The Ring App Connect was still running after two calls but the icon when I hovered my mouse over was not there. I couldn’t initiate a call since the icon was no longer there.Any advice is greatly appreciated. Thank you

Good afternoon, We are having issue with Ring Central App connect extension. When a user uses the extension, texts and calls are not linking back to the correct ID in Bullhorn. For example, when user selected ID 7243402, it went to deleted BH profile "7217101 DELETED". Same for call. We experienced a similar issue in the fall, at which time RingCentral deployed a fix to prevent interactions from linking to deleted or archived records. We removed and reinstalled extension. We did try on another browser but didnt work. Any suggestion is greatly appreciated. 

Any ideas on what I am missing on my opt in form to get this:Rejection Code 2132: Invalid Call To Action - The instructions provided for a customer to give SMS opt-in are not sufficient?I have a place for customer name and mobile number. I have a check box agreeing to receive text at the mobile number provided. It also requires a signature. (along with consent for text messaging and opt out information, link to text privacy policy)Does the customers name and mobile number need to be in the statement with the check box instead of referencing it above?Any ideas are appreciated.

Is there a native app to integrate with JobDiva?

Our receptionst will be out for an extended period and so we need our main phone number, which obviously goes to her extension, to ring to 4 other users so whoever is available to answer, can. We have several IVR menus set up so whatever we do it needs to start on her extension. I hope this makes sense! I’m not familiar with the difference between a queue or shared line or delegations to know what’s best to fit our situation.

Starting last week (about the 8th or 9th of April) we have an issue that’s appeared.  We are using Netsuite as our CRM, and when an agent has the RingCentral AppConnect plugin enabled in their browser every time they enter a part number into a sales order or quote, it will show a lot of extra information.For example the part: WET-4410331 will become: WET<rc-c2d-number data-c2d-context="{"phoneNumber":"-4410331"}" style="color: rgb(238, 238, 238);">-4410331</rc-c2d-number> FRONT OVER THE HUMP FLOOR LINER 23-25 S/DUTY EXTENDED/CREW CAB Everything still works fine, it’s just very annoying for our agents.  As soon as we disable the AppConnect plugin, everything works fine.Any suggestions?

Whenever I have my reps download the extension, and they went to add the sms & call settings it says “Only subaccount admins can add apps” and it wont let them add it. So how can I allow them to do this so everything integrates appropriately? I do not see any extension settings for my team.   

I can not use Facetime with my personal contacts because Ringcentral wont allow it

I have been repeatedly denied TCR registration. This is error message Im getting.DCA2 declined sharing request for campaign CDII6BR. Rejection Category: MANDATORY_MESSAGE_TERMINOLOGY, CALL_TO_ACTION. Explanation: Unable to verify, needs compliant and accurate CTA information. Update with specific path for mobile opt-in, HELP instructions, STOP instructions, message frequency disclosure, "message and data rates may apply" disclosure and link to the message program privacy policy, or language referring to the privacy policy. (806)We have this entered:“Recipients opt-in via a form on our website located at https://www.burndolaw.com/contact which says I consent to receive conversations (external) text messages from Burnett & Dougherty. Reply STOP to opt-out; Reply HELP for support; Message and data rates apply; Messaging frequency may vary. Visit https://www.burndolaw.com/privacy-policy for privacy policy and https://www.burndolaw.com/privacy-policy for Terms of Service.”Our opt in Mes

HelloOur office is having trouble making RingCentral recognize our Clio phone number. We are looking to add notes to our calls and have those notes appear in our Clio call log. Since RingCentral has not recognized our Clio contacts, we can’t have our call notes appear in Clio. Attached is a screenshot of me calling my personal phone and adding notes. You can see that RingCentral does not recognize it as a contact. Yet, in the screenshot with Clio, I am, in fact, a contact within our Clio system. Kind regards, Kennedy  

Hi  I’m trying to connect my CRM (ActiveCampaign) to RingCentral. This is what I’ve done so far:I’ve activated the “RingCentral App Connect” Chrome extension I now see the icon next to the phone number of my contacts in ActiveCampaign However, when I click that button, this is what I see:  Can you please help me understand how to fix this?  Thank you very much for your help!PCS 

I've seen an odd behavior on the call routing 1 user getting double the calls of another, is it possible that the idle time is affected if a user dials a non-existing extension? anyone knows all the things that resets the idle time?

RingCentral's callback system is a masterclass in circular incompetence. You get called with no warning, a voicemail with no direct number, and when you call back you're dumped into a general queue staffed by people who have no idea why you were called in the first place. You're just stuck — can't reach the person who called, can't reach their department, can't resolve anything. And if you're given a scheduling link? The earliest availability is three weeks out. For a company that sells business communication software, the fact that their own internal communication is this broken isn't just embarrassing — it's disqualifying.

i need to set up a text message auto response

My company main number has been unable to receive ANY inbound SMS since Monday April 6th. I am an independent insurance agency. Every text I am not receiving is a potential client or existing client I am losing. This is directly costing me money every single day.I can SEND outbound SMS fine. My other number works perfectly. SMS logs show messages as 'Delivered' but they NEVER appear in any app — iPhone, desktop app, web app — nothing. All configuration is correct. Fax/SMS recipient correctly assigned. This is 100% a backend carrier-level inbound routing issue on this specific number.RingCentral support has been completely useless. I have called repeatedly, over and over, trying to get this fixed, and been told it's 'escalated', then one person emailed me and offered me an appointment on APRIL 19TH. That is 10 days away. 10 days of missed client communications. 10 days of lost sales. 10 days of a broken service I am paying for.I need an RC engineer to look at the inbound routing/provisi

My RingCentral account and extension are currently tied to the ultimate Super Admin role because RingCentral Professional Services set it up that way and we have yet to change it so it’s not tied to an actual user. I recently deployed our first hot desk phone and have noticed that when users are logging in or out it shows in my softphone’s call logs (*90 and *91 entries). There are also some outgoing calls in my logs that I didn’t make that are related to the group that uses the hot desk phone. It’s only a handful of calls at this point, but I was wondering if that’s expected behavior for hot desk phones or if there’s a configuration setting I’m missing. Appreciate any insight!

Good afternoon,We're on day 3 with RingCentral, and we're finding things we really like and little things that make us scratch our head. Overall it's been a pretty good experience.I have something weird going on with the desktop app. When I try to answer a call on Glip there is a 10-15 second delay before the call is answered. When I dial a number there is a 10-15 second delay before it dials.This morning I was in My Extension on service.ringcentral.com. I recorded a new Voicemail Greeting. I left that Window up, and all day long the app calls have been working nearly instantly. I don't experience any delay or issues. As soon as I closed that My Extension on the website the delays reappeared. I reopened the website, made sure my microphone was active on that page, and Glip is back to working without issues.I have a $35 pair of Logitech headphones, and they haven't given me any issues on other programs. It's a USB connection directly into my computer. I'm usi

Can someone tell me when the Nice CXone Agent Interface training tutorial for outbound manual calls will be updated to include the new functionality and UI changes?  I believe these changes were in the last release, but the training tutorial has not caught up yet to match.  Please advise.  Thank you!