RingCX

RingCentral's callback system is a masterclass in circular incompetence. You get called with no warning, a voicemail with no direct number, and when you call back you're dumped into a general queue staffed by people who have no idea why you were called in the first place. You're just stuck — can't reach the person who called, can't reach their department, can't resolve anything. And if you're given a scheduling link? The earliest availability is three weeks out. For a company that sells business communication software, the fact that their own internal communication is this broken isn't just embarrassing — it's disqualifying.

User is stating when they receive a call with Disposition status and they said “I KEEP GETTING NEVADA CALLS COMING THROUGH THAT GIVE ME A "DISPOSITION" NOTICE THEN MAKES EVERYTHING FREEZE. THIS HAPPENS EVERY TIME I GET ONE OF THESE CALLS AND I HAVE TO COMPLETELY LOG OUT OF EVERYTHING TO GET IT FIXED.”  What do I look at to resolve this issue?

Is there a way we can add branding and customizations to RingCX real time dashboards? From what I can see you cannot.I tried adding the dashboard URL into an iFrame for embedding into HTML but this didn’t work, unless there is another supported method for embedding dashboards?

I am new to this community.  My need is to use the API to retrieve call data and queue information (call history) in RingCX.  Most of the documentation deals with tasks such as placing calls or changing settings but that is not relevant to my needs.  I have spent a lot of time digging around but if I could just get an example in C#.NET of how to retrieve historical data that would be very helpful.